Driver Welfare Analyst at Max.ng

MAX is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potential.

We are recruiting to fill the position below:

Job Title: Driver Welfare Analyst

Location: Onitsha, Anambra
Employment Type: Full-time

Job Description

• We are looking to hire an experienced Driver Welfare Analyst who will creatively oversee all aspects of our Champions welfare, monitor and attend to the request of our Champions
• You will be a strategic thinker with strong organizational and problem-solving skills.
• You will have strong analytical mind and outstanding presentation skills.
• You will be highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.

What You will do

• Track Champion daily attendance and follow up on absent champions
• Monitor turnover and retention rates amongst Champions
• Appropriately attend to the requests of the Champions and follow through
• Track and respond to all champions personal events e.g. leave, birthdays, deaths, accidents, etc.
• Research and suggest Champions insurance options and HMO plans.
• Follow through on Champions emergency issues e.g. Accidents, harassment, Law enforcement issues, etc. and escalate if necessary
• Collection of fees for HMO, Group Life and Accident, and other forms of insurance enforced
• Conduct exit interviews for champions, collate feedback and provide recommendations
• Collect and collate information from champions and provide feedback to supervisor on issues that can be resolved.
• Conduct champion surveys and analyze the data as well continuously determine new ways to increase and ensure retention.
• Implement recognition and appreciation programs across the organization
• Encourage champion networks and committee to foster a community

Requirements

• A Degree / HND in related fields
• At least a year and above work experience.
• Strong interpersonal and communication(written and oral) skills
• Strong People Management skill
• Strong Administrative skill
• Employee engagement skill
• Empathetic and approachable
• Objective, understanding and resilient
• Detail oriented
• An ability to prioritize, plan and organize work in a busy environment.
• Record/book keeping skills Required Qualifications
• Proven experience working in / knowledge of a recruitment or analyst role
• Demonstrated high computer literacy: particularly with programmes in Microsoft Office.

Application Closing Date
Not Specified.