Technical Support Engineer at Balosh Integrated Services Limited

Balosh is Nigeria’s premier Car Parks, Highway Management, Access Control, Automatic Entrances Firm that manages parking facilities, finances the design and development of parking facilities and provides consultation to landlords with respect to all parking related matters. The satisfaction of our landlord partners, customers and the communities we service is paramount.

Operating successfully since 2005, Balosh prides itself as leaders in the area of car parking; offering customers flexible solutions that help meet their objectives. We are able to do this because we have partnerships with some of the world leading parking equipment manufacturers. Therefore we can integrate equipment from different OEMs to meet any customer’s particular need.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Balosh Integrated Services Limited, an Access Control & Automation company is looking to hire a skilled technical support engineer that can provide technical support services to our clients.
• A technical support engineer who has in-depth knowledge in access control and automation products, high-level communication skills and ability to work independently.
• Ultimately, a technical support engineer that can provide valuable technical assistance and support while maintaining strong customer relations.

Responsibilities

• Installations of new equipment for clients.
• Maintaining and servicing existing equipment installed at car park sites.
• Maintaining and servicing access controls installed on clients’ sites.
• Researching and self-learning on new technologies.
• Diagnosing, troubleshooting, and identifying solutions to resolve any system issues onsite and offsite.
• Following standard procedures for proper escalation/updating resolved and unresolved issues via communicating platforms provided.
• Ensure all issues are properly logged.
• Filing and documentation of signed job completion forms by clients with the office/admin personnel in charge.
• Resolving network issues, configuring operating systems using remote connection to provide immediate support to clients after getting approval from management.
• Provide prompt and accurate feedback to management and clients.
• Prioritize and manage tasks at one time.
• Document all technical knowledge in the form of notes and manuals for future purposes.
• Reporting all outstanding jobs left daily, weekly and monthly.
• Documenting installations, maintaining and servicing processes.

Requirements

• Proven work experience as a technical support engineer or installation manager.
• Proven experience with troubleshooting and diagnosing hardware, networking and software issues, answering inquiries and documenting results.
• Providing simple and effective solutions.
• Ability to troubleshoot complex hardware, networking and software issues.
• Prioritizing and managing the workflow to resolution.
• Proven customer service experience as a technical support engineer.
• Excellent soft skills like communication, flexibility, patience, and problem solving.
• Critical thinker.
• OND / HND qualification in Electronics and Electrical Engineering / Mechatronics Engineering / Computer Engineering / Mechanical Engineering.

Salary
N100,000 - N120,000 monthly.

Application Closing Date
4th June, 2024.