Site Officer at Speedaf Express - 2 Openings

Speedaf was established in 2019. We are a joint-venture company invested by Chinese leading express enterprises. Since founded, we continuously expand global network, develop and optimize products, improve customer experience, and introduce IT technologies and equipment to realize automatic operations.

Currently, we are building a local and cross border service network to support air, sea and road transportation with the aim to be the leading diversified integrated logistics solution provider between China and emerging markets. By doing so, it will reduce end-to-end logistics costs between China and emerging markets while providing a stable and recognized logistics services to our customers. Speedaf is localization-oriented, and we believe in creating both opportunities and possibilities of every region we operate in. We work with local teams and understand needs of customers. We offer a variety of products and value added service to cover different commercial or personal scenarios for our customers.

We are recruiting to fill the position below:

Job Title: Site Officer

Locations: Lekki and Shomolu - Lagos

Job Summary

• The Site Officer plays a crucial role in ensuring the accurate and timely processing of parcels at the site. Responsibilities include handling arrival and delivery scans, conducting parcel audits, updating system records, providing customer service, managing cash collection and reconciliation, and performing cancellation and departure scans. The Site Officer must adhere to operational guidelines and prioritize customer satisfaction.

Job Description

• Arrival scan: arrive all parcels from DC accurately and timely
• Delivery scan: Initiate all delivery scan on parcels for courier and confirm the actual number of parcels taking out.
• Issue parcel Audit: Initiate right issue parcel after audit calls to verify authenticity of issue parcels. All Rescheduled parcels should be physically check. It’s not allowed to virtually state issue parcel without physically present.
• Daily system update of cancellations, issue parcels, stayed beyond SLA and many others as required.
• Attend to walk in customer that wants to send or picks parcels.
• Cash Collection, COD reconciliation and deposits of cash in the bank.
• Cancellation and departure scan: daily backlog check for cancel/rejected parcels; Ali economy 30 days and standard parcel 7 days and hand the aged parcels to
• And many others as assigned.

Qualifications and Skills

• High School Diploma or equivalent qualification.
• Prior experience in logistics, parcel handling, or customer service preferred.
• Strong attention to detail and accuracy in parcel processing.
• Good communication skills and ability to interact effectively with customers.
• Proficiency in basic computer applications for data entry and system updates.
• Ability to work efficiently in a fast-paced environment and prioritize tasks effectively.

Remuneration
N70,000 NGN + Commission

Application Closing Date
Not Specified.