Front Desk Officer at Atelier Boutique Hotel

Atelier is an upscale boutique hotel located in the residential district of Asokoro, Abuja. Our hotel seeks to meet the needs of the modern traveller while providing a uniquely luxurious and curated sensory experience to surprise and delight you.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Abuja
Employment Type: Full-time
Reports To : Front Office Manager

General Job Description

• This role is responsible for the supervision of all front office staff, guests’ reservation, service delivery from shift to shift.
• Maintains a professional working environment in front office department and fulfill a variety of job functions, such as; training employees and assigning tasks, solving problems, implementing procedures, providing customer service and reporting to company managers.

Duties & Responsibilities

• Responsible for the supervision of front office staff daily activities from shift to shift.
• Supervises front office staff to ensure service delivery, guests’ reservations, cash control, accounts reconciliations, guest billing and invoicing on a shift-to-shift basis.
• Supervises front office personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
• Monitors front office personnel to ensure guests receive warm attention.
• Monitors and updates apartment’ reservations status.
• Confirms guest’s cash and non-cash payments, issues appropriate receipts and key release.
• Ensures appropriate and timely generation/circulation of occupancy lists.
• Vets ALL documents before release from front office whether to the guest or within Peniel.
• Ensures timely loggings, positing, accountant reconciliations and printing of all guests bills daily.
• Work with Housekeeping and maintenance on daily operations with regards to guest room status.
• Review front office log books daily to monitor all activities.
• Follow up all guests’ complaints to logical /conclusive end and record in log book.
• Verify front office activities/check list of duties per shift to ensure validity.
• Responsible for activating all guests accounts, set credit limits and close all guests accounts as and when due.
• Monitor all accounts and transactions on SAGE and acts accordingly for example disabling guests’ accounts after check outs; monitoring an account which is close to credit limits etc.
• Issues guest apartment lock up notice to defaulting guests and notifies security head on actions taken upon expiration of payment;
• Ensures effective and smooth running of the business center.
• Ensures business Centre equipment and environs are in good working condition.
• Ensure appropriate handover and information transfer from shift to shift.
• Ensures ALL guests are politely attended to and guest’s expectations met.
• Ensure FOs update of all Peachtree postings on back up document before the close of each shift
• Verify and appendage postings and check lists per shifts
• Allocation of rooms to meet guest request.

Requirements
Education & Training:

• B.Sc. in Business Administration, Management or any other related field.

Knowledge & Experience:

• A minimum of 3-5 years in similar role.

Skills & Abilities

• Proficient in MS Office
• Excellent organizational and multitasking abilities
• Possess strong leadership skills.
• Possess excellent communication and interpersonal skills.
• Should possess problem-solving abilities.
• Good communication skills.

Application Closing Date
30th May, 2024.