Shift Supervisor at Quality Foods Africa

Quality Foods Africa Group is a fast-growing food business with a pan-African ambition. Founded and controlled by experienced investors and F&B operators, our mission is to provide global standards of dining experience, hygiene, and first-class service to consumers in Africa. We are assembling a diversified portfolio of internationally proven, leading quick service restaurant brands for roll-out across the continent. Our vision is to become one of Africa's largest and most successful multi-brand franchise operators.

We are recruiting to fill the position below:

Job Title: Shift Supervisor

Location: Lagos State
Employment Type: Full-time

Job Summary

• We are looking for a dedicated and experienced Shift Supervisor to join our team and oversee the smooth operation of our restaurant during assigned shifts.
• The Shift Supervisor will play a crucial role in ensuring that our guests receive exceptional service, that our team members are performing their duties effectively, and that all operational standards are upheld. If you have a passion for hospitality and leadership, we want to hear from you!

Responsibilities

• Leadership and Team Management:

  • Supervise and coordinate the activities of restaurant staff during assigned shifts.
  • Provide guidance, direction, and support to team members to ensure they understand their roles and responsibilities.
  • Delegate tasks and monitor their completion to maintain efficient operations.
  • Motivate and inspire team members to deliver excellent customer service.

• Customer Service:

  • Greet and interact with guests in a friendly and professional manner.
  • Ensure that guests receive prompt service and have a positive dining experience.
  • Address any guest concerns or complaints promptly and escalate issues as needed.
  • Monitor dining areas to ensure cleanliness, organization, and adherence to company standards.

• Operational Support:

  • Assist with opening and closing procedures, including cash handling and reconciliation.
  • Ensure compliance with health and safety regulations and sanitation standards.
  • Perform regular inspections to identify maintenance issues and ensure equipment is in working order.
  • Assist with inventory management and restocking supplies as needed.

• Training and Development:

  • Train new team members on job duties, policies, and procedures.
  • Provide ongoing coaching and feedback to help team members improve their performance.
  • Identify training needs and opportunities for skill development among staff.

• Communication and Collaboration:

  • Communicate effectively with management, fellow supervisors, and team members to ensure a cohesive work environment.
  • Relay important information, such as menu changes or special promotions, to staff members.
  • Collaborate with other supervisors and management to address operational challenges and implement improvements.

Requirements

• Proven experience in a supervisory or leadership role in the restaurant or hospitality industry.
• Strong leadership and communication skills.
• Ability to remain calm and focused in a fast-paced environment.
• Excellent customer service skills with a positive attitude.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Knowledge of basic food safety and sanitation practices.
• High school diploma or equivalent; additional education or training in hospitality management is a plus.

Salary 
N50,000 - N100,000 Monthly.

Application Closing Date
14th June, 2024.