Graduate Trainee at a Logistics Company - Careers Verified

Careers Verified - Our Client is a Logistics company that specialises in revenue collection and management.

They are recruiting to fill the position below:

Job Title: Graduate Trainee

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• As a Graduate Trainee Ticket Officer, you will undergo comprehensive training to learn the intricacies of ticketing systems, passenger services, and operational procedures within the transportation sector. You will be responsible for assisting passengers with ticket purchases, resolving inquiries, and ensuring smooth operations at ticketing counters or automated kiosks. This role offers an excellent opportunity for recent graduates to gain practical experience and develop key skills in customer service, communication, and problem-solving.

Key Responsibilities

• Learn and understand the ticketing systems and procedures utilized by the organization.
• Assist passengers with ticket purchases, reservations, and inquiries in person, over the phone, or through online platforms.
• Provide excellent customer service by addressing passenger concerns, resolving issues, and ensuring a positive experience throughout their journey.
• Maintain accuracy in ticket transactions, including processing payments, issuing refunds, and reconciling discrepancies.
• Collaborate with other departments such as operations, marketing, and finance to support overall business objectives.
• Stay updated on fare structures, promotions, and travel policies to provide accurate information to passengers.
• Participate in training sessions, workshops, and on-the-job learning experiences to enhance skills and knowledge.
• Adhere to safety regulations and security protocols to ensure the well-being of passengers and staff.
• Assist in monitoring passenger flow, queue management, and crowd control during peak travel periods.
• Contribute ideas and suggestions for process improvements and customer satisfaction initiatives.

Qualifications

• Bachelor's Degree in a relevant field such as business, hospitality, tourism, or transportation.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills with the ability to interact effectively with diverse groups of people.
• Detail-oriented with good numerical aptitude for handling transactions accurately.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in basic computer applications and familiarity with ticketing software is a plus.
• Willingness to work flexible hours, including weekends, holidays, and occasional overtime.
• A positive attitude, willingness to learn, and a passion for delivering exceptional customer service.

Application Closing Date
16th May, 2024.