L1 / L2 Technical Support Engineers at Tecnotree Corporation

Tecnotree Corporation is a public listed software company from Finland with operations in more than 70 countries. With our strategic partnerships with some of the large and emerging CSPs, like MTN, Ooredoo, America Movil, Telefonica, STC, Celcom, Nepal Telecom, and many other; we feel pride in our innovative products and agile deliveries. These have been the key success factors behind our long-standing customer partnerships. We are an industry-recognized provider with Gartner recently highlighting us as one of the Representative Vendors in its BSS Market Guide while we were the first company to achieve Platinum-Badge for Open APIs from TM Forum.

We are recruiting to fill the position below:

Job Title: L1 / L2 Technical Support Engineer

Location: Victoria Island, Lagos
Employment Type: Full-time

Position Overview 

• BSS solutions for billing and customer care domain
• L1 /L2 Engineers- Support and Services
• Will be a member of MSO support team.
• He should be able to manage the Tecnotree Applications & should be able to communicate well with the customer.
• He must regularly communicate with Offshore/Onsite for Reporting Purposes and to Provide OnTime Resolution.

Responsibilities

• Problems/Issues/Defects Recording and Dissemination
• Diagnostics of Problems/Issues/Defects
• Ownership of Problems/Issues/Defects Ticket until Resolution
• Problems/Issues/Defects Analysis
• Follow-up and Resolve Problems/Issues/Defects within SLA
• Workaround, Corrective Fixes, Removal of Data Errors
• Application Maintenance
• Provide necessary Application log to L3/SME & all required support to diagnose a reported problem
• Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers
• Pro-Active Communications (internal and external) Minimum Qualification / Education:
• A technical degree qualification is a key requirement for this role
• Telecom BSS Knowledge, SQL, MongoDB Query Language, Cassandra DB, MYSQL, UNIX, Web Logic/Java Basics.

Requirements

• Interested candidates should possess Bachelor's Degrees with 1 - 8 years relevant work experience. 

Skills:

• Knowledge on Shell scripting,
• Know-how on containers, dockers, ranchers an advantage.
• Strong Team Player
• Good Analytical Skills

Application Closing Date
1st June, 2024.