Operations Manager at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos
Employment Type: Full-time

Responsibilities

• The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
• This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery. You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.

This role will:

• Ensure that all targets and SLAs are met at a global level.
• Deliver the business plan, aligning customer and Tek Experts strategy while maximizing operational excellence.
• Establish and monitor operational processes to meet or exceed customer expectations and ensure high customer satisfaction.
• Implement process improvements, including change management, to enhance performance for clients or reduce costs for the company.
• Ensure the right balance of resources to maintain service delivery within agree-upon budgets.
• Drive business strategy for your site to maximize operational excellence in accordance with the overall organizational strategy.
• Implement operational processes to successfully manage site activities and seek out cost-effective solutions that improve strategic and tactical operations.
• Coach, mentor and inspire the first line management team to live the Tek Experts values and achieve high employee engagement, to work with people, to structure teams, and to evaluate team performance. Lead resource planning processes that grow internal talent and create contingencies for short-term capacity gaps.
• Develop and implement KPIs to measure effectiveness and ensure business goals are met.
• Build managerial capability within the management team and pipeline related to the employee lifecycle.

Qualifications
APTS is a good fit for you if:

• You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
• You love technology, understand it, and are adept at using it.
• You’re proficient in both written and oral English.
• You enjoy solving complex technical issues.
• You’re customer-obsessed, take the initiative, and exceed expectations.

In this role:

• A Bachelor's or Master's Degree in Business Administration, Projects, Economics or a related field is preferred.
• 5 - 10 years of experience in technical support, software support, IT operations or infrastructure services are required, with at least 3 years of managing teams.
• Must have completed the compulsory 1-year NYSC or have an exemption certificate.
• Experience in supporting cloud-based technologies is helpful.
• Excellent understanding of technology-based environments and solutions is required.
• Certification in MS Azure, MCSE, CCNP, Linux, and/or in the core team technologies is preferred.
• Strong organizational, planning, leadership, and management skills to motivate and develop employees are required.

Application Closing Date
Not Specified.