Reconciliation and Settlement Specialist at PalmPay Limited

PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Reconciliation and Settlement Specialist

Location: Ikeja, Lagos
Job type: Full Time

Position Overview

• We are seeking a highly skilled and detail-oriented Reconciliation and Settlement Specialist to join our Reconciliation team.
• The Reconciliation and Settlement Specialist will play a critical role in ensuring the accuracy and integrity by reversing transactions, accounts, and statements.
• This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.

Responsibilities

• Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies. 
• Identifying, negotiating and closing partnerships deals on direct product offerings.
• Liaising with switching companies and card schemes on Settlement issues
• Reconciliation of transactions routed through various payments platforms including POS.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on system.

Requirements

• A Bachelor's Degree or its equivalent
• Proven experience (at least 3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
• At least 3 years in Digital Financial Services or banking industry experience
• Experience with electronic payment systems
• In-depth knowledge of payment processing- gateways
• Organization and Time management skills
• Proficiency in the use of Ms office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy
• Strong analytical and problem-solving skills

Application Closing Date
Not Specified.