Guest House Manager at Development Exchange Centre (DEC)

Development Exchange Centre (DEC) is a Non-Governmental Organisation that is non-partisan, non-profit, and established in 1987. It is Incorporated by Trust with the Corporate Affairs Commission (CAC)- (IT/Cert: 10826). The organization has an overarching mandate of providing socio-economic development services to women, groups, communities, and NGOs[1]. DEC’s Head Office is in Bauchi State, and it is currently operational in all Northern States of Nigeria including FCT, Enugu, and Cross Rivers States, with a staff strength of 868 permanent employees. DEC’s socio-economic enhancement programs cut across several sectors that touch the basic fabric of its target beneficiaries and include education, health, economic/livelihoods, water/environment, good governance & peacebuilding, and microfinance.

We are recruiting to fill the position below:

Job Title: Guest House Manager

Location: Bauchi
Employment Type: Full Time

Job Summary

• The experienced Guest House Manager shall oversee the daily operations of our Guest House.
• The ideal candidate will be responsible for ensuring exceptional guest experiences, managing staff, maintaining facilities, and driving revenue growth.

Key Responsibilities
Guest Services:

• Welcome guests upon arrival and ensure a seamless check-in/check-out process.
• Address guest inquiries, concerns, and complaints promptly and professionally.
• Coordinate guest reservations and manage room inventory effectively.

Staff Management:

• Recruit, train, and supervise housekeeping, front desk, and maintenance of staff.
• Schedule and allocate tasks to ensure efficient operations.
• Conduct performance evaluations and provide feedback to team members.

Facilities Management:

• Oversee maintenance and cleanliness standards throughout the property.
• Coordinate repairs and renovations as needed to maintain quality standards.
• Monitor inventory levels and order supplies in a timely manner.

Financial Management:

• Develop and implement strategies to maximize revenue and minimize expenses.
• Prepare and manage budgets, forecasts, and financial reports.
• Analyse performance metrics and identify areas for improvement.

Marketing and Sales:

• Develop promotional strategies and campaigns.
• Monitor market trends and competitors to identify opportunities for growth.
• Cultivate relationships with local businesses and organizations to drive bookings.

Qualifications and Experience

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, or related field.
• Proven experience in hospitality management, with a minimum of [5] years in a managerial role.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in property management software and Microsoft Office Suite.
• Flexible schedule, including weekends and holidays, as needed.
• Ability to prioritize tasks, delegating when appropriate.
• Excellent report-writing and time management skills.

Application Closing Date
24th May, 2024.