Officer, Contact Centre at Stanbic IBTC Pension Managers Limited

Stanbic IBTC Pension Managers Limited is a licensed Pension Fund Administrator (PFA) set up with the primary objective of delivering quality pension fund administration and management services to both private and public sector employees covered by the Pension Reform Act 2014. Incorporated on 19 May 2004, we are a subsidiary of Stanbic IBTC Holdings PLC (a member of the Standard Bank Group) and we enjoy a rich heritage derived from the Group’s extensive and proven track record in money management and long-held values of protection and enhancement of customers’ wealth.

We are recruiting to fill the position below:

Job Title: Officer, Contact Centre

Location: Lagos
Employment Type: Full-time

Job Description

• The Contact Center Agent is responsible for ensuring that the needs of clients who call into the center, both existing and prospective are adequately satisfied.
• The Contact Center Agent is responsible for interpreting and articulating (communicating) the Company’s policies, products, and services in conjunction with the Company’s executive management, and carrying out these functions on a day to day basis.
• The Contact Center Agent acts as an interface between members of the public and the Company.
• The Contact Center Agent is the platform through which information is received and passed from the public to the Company.

Qualifications

• A minimum of Second Class Lower (or its equivalent) Degree in any Arts or Social Science related course.
• Minimum of 5 credits (Mathematics and English inclusive) in WAEC, GCE and NECO.
• Applicants should not be more than 28 years of age as at engagement.
• Applicants must be fluent in two local language (Yoruba and Igbo preferably)
• Language skills must be clearly stated on CV

Additional Information
Behavioral Competencies:

• Upholding Standards
• Resolving Confilcts

Competencies:

• Excellent verbal and written communication skills
• Query Reesolution
• Effective use of Microsoft Office tools.

Application Closing Date
Not Specified.