Admin / Customer Support Representative (Female) at Energy Talent Company

At Energy Talent Company, we provide world-class talent solutions that empower people and companies in Africa’s energy sector. Through our talent training program and elite talent program, we train, vet and out-hire the best solar energy professionals.

We are recruiting to fill the position below:

Job Title: Admin / Customer Support Representative (Female)

Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• We are seeking a highly motivated and organized Admin/Customer Support Representative to join our team in Surulere.
• This role is crucial in ensuring the smooth operation of our office and providing exceptional support to our clients.
• The ideal candidate will have a blend of administrative and customer service experience, bringing both skill sets to the role
• We are looking for a candidate who can seamlessly blend administrative duties with customer support responsibilities, ensuring our office operations run smoothly while maintaining high customer satisfaction. If you meet the above requirements and are ready to contribute to a dynamic team, we encourage you to apply

Responsibilities
Administrative Tasks:

• Perform various administrative tasks such as data entry, record-keeping, scheduling, and other related tasks as assigned.
• Answer and direct phone calls efficiently and professionally.
• Organize and schedule appointments, ensuring all meetings are well-coordinated.
• Plan meetings and take detailed minutes.
• Write and distribute emails, correspondence memos, and letters.
• Develop and maintain an organized filing system.
• Update and maintain office policies and procedures to ensure compliance and efficiency.
• Order office supplies, research new deals, and manage supplier relationships.
• Arrange travel bookings and accommodations as needed.
• Handle day-to-day running expenses, and submit and reconcile expense reports.
• Provide general support to visitors, ensuring a welcoming and professional environment.
• Act as the primary point of contact for internal and external clients, ensuring inquiries are addressed promptly and effectively.
• Manage cleaners, loaders, drivers, and other contract/casual staff.
• Undertake other duties as assigned by the Managing Director.

Customer Support Tasks:

• Provide prompt, courteous, and effective customer service to clients via phone, email, and in-person interactions.
• Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.
• Maintain a comprehensive knowledge of company products and services to assist customers effectively.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain and update customer records in the database, ensuring all information is accurate and up-to-date.
• Monitor and respond to customer feedback, escalating issues to management as necessary.
• Develop and maintain positive relationships with clients to enhance customer satisfaction and loyalty.
• Collaborate with other departments to resolve customer issues and improve service quality.

Requirements and Skills

• A University Degree in any field.
• Proven experience as an Admin/customer support. admin officer
• Proven customer service experience, with excellent interpersonal skills.
• Knowledge of office management systems and procedures.
• Proficiency in operating office equipment, including printers and scanners.
• Proficiency in MS Office, particularly MS Excel and MS PowerPoint.
• Excellent time management skills and the ability to prioritize tasks effectively.
• Strong attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multi-task.
• Gender: Female preferred
• Location: Surulere (Proximity is key)

Experience Required:

• Blend experience as Admin/Customer Support for over 3 years
• Alternatively, a minimum of 2 years as an Admin Officer plus a minimum of 2 years in a Customer Service role

Salary Range
N120,000 to N200,000 / Month.

Application Closing Date
31st May, 2024.