Client Relations Officer II at Alex Izinyon & Co

Alex Izinyon & Co is now one of the leading law firms in Nigeria. Our practice spans Nigeria and part of the West African Countries such as Ghana, Sierra Leone, Gambia and Ivory Coast. As one of Nigeria’s leading law firms, we have always employed the highest standard of legal practice in every required jurisdiction.

We are recruiting to fill the position below:

Job Title: Client Relations Officer II

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are seeking a highly motivated, organized, personable and results-oriented Client Relations Officer to join our team at Alex Izinyon & Co.
• The ideal candidate will play a vital role in building and maintaining strong client relationships.

Responsibilities

• Serve as the primary point of contact for assigned clients and visitors, greeting them with a warm, professional demeanour, and ensuring clear and consistent communication throughout the engagement.
• Answer phones courteously and efficiently, directing calls to appropriate personnel.
• Proactively manage client expectations by providing timely updates on case progress, fees, and deadlines.
• Manage incoming mail, packages, and deliveries, ensuring proper distribution and security.
• Develop and nurture strong relationships with clients, building trust and loyalty towards the firm.
• Maintain a clean, organized, and professional reception area.
• Identify and address client concerns promptly and efficiently, working collaboratively with lawyers to find solutions.
• Schedule appointments and maintain calendars for designated staff.
• Manage client intake process, collecting and verifying essential information.
• Prepare and issue ID badges to visitors as required.
• Provide basic administrative support tasks as assigned (e.g., photocopying, typing, filing).
• Prepare and maintain accurate client files and records in accordance with firm protocols.
• Stay informed about company policies and procedures to answer visitor inquiries accurately
• Perform other duties as assigned to ensure seamless client service.

Qualifications

• Bachelor's Degree in Business Administration or a related field
• 2 - 3 years of experience in client relations, customer service, or a similar role.
• Proven ability to build and maintain positive relationships with diverse clients.
• Excellent written and verbal communication skills with a strong command of the English language.
• Exceptional organizational skills, with the ability to manage multiple tasks efficiently and prioritize effectively.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Ability to work independently and as part of a team.
• Strong attention to detail and a commitment to accuracy.
• A positive and professional demeanour with a genuine interest in client satisfaction.
• Discretion and ability to maintain confidentiality.

Salary
N60,000 - N90,000 / month.

Benefits:

• Opportunities for career growth and advancement
• 13th Month Salary
• Health Insurance
• Paid time off and holidays.

Application Closing Date
15th June, 2024.