Customer Support Officer at ATS travels

ATS Travels, Lagos is an accredited agent of IATA and a member of NANTA. It has been known for many years in the area of travel and tourism in Nigeria. We have carved out a niche for ourselves in the travel industry.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Nigeria
Employment Type: Full-time

Responsibilities
Customer Assistance:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Issue Resolution:

• Identify, troubleshoot, and resolve customer issues, ensuring customer satisfaction and retention.

Product Knowledge:

• Maintain a deep understanding of company products and services to provide accurate information to customers.

Documentation:

• Document customer interactions and issues in the CRM system, ensuring detailed and accurate records.

Feedback Handling:

• Collect and communicate customer feedback to relevant departments for continuous improvement.

Performance Metrics:

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Team Collaboration:

• Work closely with team members and other departments to improve customer support processes and enhance overall customer experience.

Qualifications
Experience:

• 2-3 years of experience in customer support or a related field.

Education:

• Bachelor's degree in a relevant field is preferred but not required.

Skills:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient in using customer relationship management (CRM) software.
• Ability to handle multiple tasks and prioritize effectively.
• Empathy and patience when dealing with customers.

Technical Skills:

• Familiarity with support tools and software such as Zendesk, Salesforce, or similar.

Languages:

• Proficiency in multiple languages is a plus.

Certifications:

• Customer service certification or relevant training.

Salary & Benefits

• Competitive salary within the range of 130,000 - 150,000 Monthly.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.
• Collaborative and supportive work environment.

Application Closing Date
13th July, 2024