Customer Care Executive at a Telecommunication Company - Global Profilers

Global Profilers - Our client, a Telecommunication company, is recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Lagos Island, Lagos
Employment Type: Full Time
Department: Customer Care

Job Description

• The ideal candidate would be responsible to provide product / service information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.

Responsibilities

• Attend to Customer’s Issues & resolve them in timely & efficient manner
• Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
• Raising, following up and closure of Trouble Tickets
• Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
• Follow up for Collections through timely reminders to Enterprise & Retail Customers
• Ensuring Collections of receivables is achieved as per the set targets
• Service & MTTR Improvement Plans
• Identify and assesscustomers' needs to achieve satisfaction
• Build sustainable relationships and trust withcustomeraccounts through open and interactive communication
• Generate Sales Leads

Requirements

• Graduate in Science preferable, any other Discipline may also apply
• NYSC Certified
• Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.

Fair Knowledge of Telecom Technologies:

• Internet Bandwidth & Leased Circuits
• Smart Solutions & Internet of Things (IoT)
• Internet Broadband

Skills Required:

• Strong organizational skills
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with Telecommunication Customer Care Department
• Strong math and critical reasoning skills
• Customer Relationship Management
• Integrity & Honesty
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Strong Oral & Written Communication

Salary
N100,000 - N140,000 monthly

Application Closing Date
20th June, 2024.