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Customer Care Executive at a Telecommunication Company - Global Profilers

Posted on Mon 20th May, 2024 - hotnigerianjobs.com --- (0 comments)


Global Profilers - Our client, a Telecommunication company, is recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Lagos Island, Lagos
Employment Type: Full Time
Department: Customer Care

Job Description

  • The ideal candidate would be responsible to provide product / service information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.

Responsibilities

  • Attend to Customer’s Issues & resolve them in timely & efficient manner
  • Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
  • Raising, following up and closure of Trouble Tickets
  • Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
  • Follow up for Collections through timely reminders to Enterprise & Retail Customers
  • Ensuring Collections of receivables is achieved as per the set targets
  • Service & MTTR Improvement Plans
  • Identify and assesscustomers' needs to achieve satisfaction
  • Build sustainable relationships and trust withcustomeraccounts through open and interactive communication
  • Generate Sales Leads

Requirements

  • Graduate in Science preferable, any other Discipline may also apply
  • NYSC Certified
  • Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.

Fair Knowledge of Telecom Technologies:

  • Internet Bandwidth & Leased Circuits
  • Smart Solutions & Internet of Things (IoT)
  • Internet Broadband

Skills Required:

  • Strong organizational skills
  • Self-motivated and detail-oriented
  • Quick to collaborate and coordinate with team members when necessary
  • Prior experience working with Telecommunication Customer Care Department
  • Strong math and critical reasoning skills
  • Customer Relationship Management
  • Integrity & Honesty
  • Team Player
  • Interpersonal Skills
  • Resourcefulness & Result Oriented approach
  • Customer Oriented Approach
  • Strong Oral & Written Communication

Salary
N100,000 - N140,000 monthly

Application Closing Date
20th June, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


  

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