Customer Service Representative at Bons Industries Limited

Bons Industries Limited having been incorporated since 1989 as a limited liability company to carry on business as a manufacturer of various types of high quality bakery materials and food ingredients. Importer of Bakery materials and Food ingredients, overseas manufacturers agent and Distributor of general goods

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Agbara Ogun
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Application Closing Date
Not Specified.