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Customer Service Representative at Uncle Stan's Foods

Posted on Mon 20th May, 2024 - hotnigerianjobs.com --- (0 comments)


Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location:
Ikota, Lagos
Employment Type: Full-time

Job Summary

  • We are seeking a dedicated and experienced Customer Service Manager to join our team.
  • The ideal candidate will be responsible for overseeing and enhancing the customer service experience, addressing customer inquiries, resolving complaints, and implementing strategies to ensure overall customer satisfaction.
  • This role requires a customer-centric individual with strong leadership skills and a commitment to delivering exceptional service.

Key Responsibilities

  • Lead and mentor the customer service team to deliver outstanding service and achieve performance targets.
  • Ensure customers get their orders at the estimated time of delivery.
  • Follow up on customers complaints and provide solutions.
  • Be proactive in solving customers complaints.
  • Collaborate with the restaurant and logistics team to ensure smooth operation.
  • Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence.
  • Address and resolve customer complaints and issues promptly and effectively.
  • Investigate and analyze root causes of complaints to implement preventive measures.
  • Collaborate with cross-functional teams to resolve complex customer issues.
  • Establish and maintain strong relationships with customers through effective communication channels.
  • Communicate product information, promotions, and company updates to customers in a clear and engaging manner.
  • Act as a liaison between customers and internal teams to ensure accurate and timely resolution of inquiries.
  • Identify opportunities to improve the overall customer experience and implement strategies accordingly.
  • Develop and execute initiatives to exceed customer expectations.
  • Provide ongoing training and development for the customer service team to enhance skills and knowledge.
  • Streamline and optimize customer service processes to improve efficiency and effectiveness.
  • Develop and execute customer retention programs to build loyalty and repeat business.
  • Identify and implement strategies to upsell or cross-sell products based on customer needs.

Qualifications and Skills

  • Bachelor's Degree in Business, Marketing, or a related field.
  • Proven experience in a customer service management role, preferably in the food or hospitality industry.
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Detail-oriented with a focus on delivering high-quality service.
  • Familiarity with customer service software and tools.
  • Ability to work in a fast-paced and dynamic environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the mail.


  

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