City Operations Lead at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: City Operations Lead

Location: Port Harcourt, Rivers
Industry: Food & Beverage Services

Job Purpose

• As the City Operations Lead for Port Harcourt, you'll spearhead our efforts to grow the city's market presence, optimise operations, and enhance customer relationships. Your leadership will be crucial in driving sales, expanding our client base, and elevating customer satisfaction and retention

Key Responsibilities

• Manage Key Accounts: Ensure high customer satisfaction and retention through effective management of relationships with designated key account specialists.
• Inventory Monitoring: Collaborate with the warehouse team to monitor stock levels and ensure timely restocking to meet customer demand.
• Internal Collaboration: Work closely with logistics and supply teams to guarantee product availability and address customer needs promptly.
• Customer Base Expansion: Strategically increase the city's customer base using various acquisition channels, focusing on enhancing retention rates.
• Client Management: Contact centre operations to reduce customer churn and improve retention.
• Premium Client Management: Directly manage premium clients, focusing on increasing value and share of wallet.
• Sales and Profit Strategies: Develop strategies to boost sales and maximize profits for city-specific accounts.
• Market Analysis: Analyze market trends and customer data to identify growth opportunities and devise effective sales plans.
• Sales Reporting: Prepare regular reports on sales, customer feedback, and market trends to inform strategic decisions.
• Contract Negotiation: Negotiate contracts and pricing with key accounts to fulfil mutual needs and expectations.
• Relationship Building: Maintain strong, ongoing relationships with key accounts through regular, direct communication and meetings.
• Collaboration and Strategy: Work in tandem with other City Operations Leads to share strategies and improve retention and acquisition efforts.

Technical Skills and Competencies

• Data Analytics: Proficiency in utilizing data analytics tools to derive actionable insights from sales data and market trends.
• Networking: Strong network within the hospitality industry to leverage for strategic advantages.
• Negotiation and Deal Closing: Excellent negotiation skills with a proven ability to close deals and achieve favorable terms.

Required Skills and Competencies:

• Leadership: Demonstrated ability to inspire and drive a team towards achieving sales and operational goals.
• Strategic Thinking: Skilled in crafting and executing strategies for sales growth and customer engagement.
• Customer Focus: Commitment to customer satisfaction, adept at managing and nurturing key account relationships. Problem Solving: Quick and efficient problem-solving skills.
• Communication: Outstanding ability to communicate across various levels, fostering strong relationships with stakeholders.

Years of Experience:

• Minimum of 6 years of experience.
• Sales and Business Development experience is needed.

Application Closing Date
Not Specified.