E-Commerce Officer at Givanas Cosmetics

Givanas Cosmetics is a research-driven cosmetic manufacturing company. We specialize in creating innovative product lines that deliver superior results while maintaining the highest standards of quality. Developed by personal care professionals, our products are designed to address the most challenging market concerns: quality and affordability.

We are recruiting to fill the position below:

Job Title: E-Commerce Officer

Location: Apapa, Lagos
Employment Type: Full-time

Job Description

• Managing and directing online sales efforts to meet sales and profit goals.
• Designing and recommending online sales programs and set short and long-term online sales strategies.
• Designing and implementing a strategic sales plan that expands the company’s customer base and ensures a strong online presence
• Present sales, revenue, and expense reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Work independently and take the lead, even when all of the pieces are not in place.
• Monitor all online orders via social media platforms, email, and website
• Properly process all online orders via social media platforms and websites and send them to the corresponding personnel.
• Manage the front end of the Givanas Cosmetics website and manage sales.
• Intermittently check all Givanas Cosmetics' social media handles to respond to customers promptly.
• Liaise with customers to follow up on resolution of complaints or clarification of orders made.
• Document customer complaints, resolution, and root causes if possible.
• Stay abreast of all Givanas Cosmetics posts on all social media platforms at the time.
• Promptly respond to customers’ comments, direct messages, inquiries, email, and complaints in an appropriate manner.
• Utilize the online sales channel to advance the company’s sales agenda.
• Responsible for the smooth running of the online retail store of Givanas Cosmetics.
• Prepare a report on the effectiveness of marketing communications across all channels.

Requirements

• Candidates should possess a B.Sc. or HND certificate in a relevant field
• 3-5 years experience as an Online Sales Personnel in the cosmetics industry
• Proven experience as an Online Sales Officer or similar role
• Experience with B2C sales on social media and website
• Working knowledge of customer service principles & practices
• Possess excellent telephone etiquette.
• Ability to always remain professional and courteous with customers.
• Computer literacy is highly required.
• Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics
• Successful previous experience as an online sales representative or online sales manager, consistently meeting or exceeding targets
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Highly professional and customer‐service oriented
• Must be conversant with what’s happening in the industry.
• Specialist in Microsoft Excel and SAP.
• Age: 30-35
• Candidate must live close to the desired work location: Apapa, Festac, and Mile 2 Axis..

Remuneration
N150,000 / Mmonth.

Application Closing Date
Not Specified.