Operations Manager at Palmpay Limited

PalmPay is a Pan-African fintech company currently operating in Nigeria, Ghana, Tanzania and Kenya and expanding to other markets in 2024. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Oregun, Lagos
Job Schedule: Full time

Job Description

• We are looking for a proactive Operations Manager who can drive customer acquisition efforts and ensure the smooth functioning of our operations.
• The ideal candidate will have a proven track record of implementing strategies to attract new customers and expand our client base while optimizing internal processes for efficiency.

Responsibilities

• Develop and implement customer acquisition strategies to attract new clients and expand our market reach.
• Collaborate with the sales and marketing teams to identify target customer segments and develop tailored acquisition plans.
• Analyze market trends and competitor activities to identify opportunities for growth and differentiation.
• Establish and maintain relationships with key stakeholders, including potential clients, industry partners, and referral sources.
• Lead efforts to enhance the customer experience and satisfaction to drive repeat business and referrals.
• Work closely with the product development team to align offerings with customer needs and preferences.
• Monitor and analyze customer acquisition metrics to track progress and identify areas for improvement.
• Develop and execute marketing campaigns and promotional activities to generate leads and convert prospects into customers.
• Provide training and support to sales and customer service teams to enhance their effectiveness in acquiring and retaining customers.
• Stay informed about industry trends, best practices, and emerging technologies to stay ahead of the competition.

Qualifications

• Bachelor's Degrees in Business Administration, Marketing, or related fields (preferred).
• Proven experience in operations management with a focus on customer acquisition.
• Strong knowledge of customer acquisition strategies and techniques.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Proven leadership and team management abilities.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Detail-oriented with strong organizational skills.
• Ability to work under pressure and meet deadlines.

Application Closing Date
Not Specified.