Collections Manager at Palmpay Limited

PalmPay is a Pan-African fintech company currently operating in Nigeria, Ghana, Tanzania and Kenya and expanding to other markets in 2024. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Collections Manager

Location: Oregun, Lagos
Job Schedule: Full time

Job Description

• We are looking for a results-driven Collection Manager to oversee our collection department and ensure efficient debt recovery.
• The ideal candidate will have a strong background in collections management, excellent communication skills, and a proven track record of meeting collection targets.

Responsibilities

• Manage and lead the collection team to achieve departmental goals and objectives.
• Develop and implement effective collection strategies to maximize debt recovery.
• Monitor and analyze collection performance metrics, identify trends, and implement improvements as needed.
• Conduct regular performance evaluations and provide feedback to team members to support their professional development.
• Collaborate with other departments to streamline collection processes and improve overall efficiency.
• Handle escalated customer inquiries and complaints in a timely and professional manner.
• Prepare regular reports on collection activities, including aging reports, delinquency rates, and recovery trends.
• Stay informed about industry regulations and compliance requirements related to debt collection practices.
• Ensure adherence to company policies and procedures, as well as regulatory guidelines.

Requirements

• Bachelor's Degree in Business Administration, Finance, or related fields(preferred).
• Proven experience in collections management or a similar role.
• Minimum of 3 years managerial experience in a loan company.
• Strong knowledge of debt collection laws and regulations.
• Excellent leadership and team management skills.
• Effective communication and negotiation abilities.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Proficiency in Microsoft Office Suite and collection software.
• Detail-oriented with strong organizational skills.
• Ability to work under pressure and meet deadlines.

Application Closing Date
Not Specified.