Head of Facilities at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position position below:

Job Title: Head of Facilities

Location: Lagos
Employment Type: Full-Time

About the Role

• To facilitate the smooth running of the company and the execution of its goals and projects, the Head of Facilities is responsible for the professional and efficient management of all the company’s facilities.
• You will lead, oversee and manage the FCM department operations, building environment and projects.

What you will get to do
Team Management:

• Hire, train, and manage a team of facility managers across multiple offices.
• Supervise and develop the Facility Management Officer and two technicians.

Strategic Planning and Operations:

• Plan for future development in line with strategic business objectives.
• Develop and implement facility management policies and procedures.
• Oversee building and grounds maintenance, including space management and janitorial services.
• Ensure that all buildings meet health and safety requirements and standards.

Project Management:

• Plan and manage the best allocation and utilization of space and resources for new buildings or reorganize current premises as needed.
• Jointly supervise and coordinate the work of contractors with the vendor management department.
• Ensure that work by staff or contractors is completed satisfactorily and follow up on any deficiencies.

Maintenance and Services:

• Ensure the maintenance of all company buildings and grounds.
• Oversee the maintenance and installation of all electrical and plumbing fittings.
• Ensure electricity generators are operational and manage the procurement of diesel for all locations.
• Oversee the procurement and maintenance of furniture and fittings

Energy Management:

• Develop energy-saving guidelines to reduce costs, including diesel consumption and generator usage.
• Explore and introduce alternative energy sources where possible..

Contract and Service Provider Management:

• Jointly handle the selection of contractors and service providers with the vendor management department.
• Ensure strict adherence to all SLAs and that service providers deliver value commensurate with their payments.
• Use performance management techniques to monitor and demonstrate the achievement of agreed service levels and lead improvement initiatives.

Regulatory Compliance and Liason:

• Liaise with all relevant regulatory bodies and utility providers to ensure seamless business operations in all facilities.
• Respond appropriately to emergencies or urgent issues as they arise.

Key Performance Indicators

• Quality of specific deliverables.
• Internal customer satisfaction.
• Internal process quality

To Succeed in this role we think you should have

• Graduate degree or equivalent qualification in technical / engineering operations and facilities management or a minimum of seven years of previous facility, maintenance, operations or office administration experience.
• Experienced Microsoft Office user, particularly Word, Excel, PowerPoint and Outlook.
• Experienced database and financial software user e.g. Excel.
• Competent Internet, email and Google applications user.
• Relevant professional qualifications (e.g. CFM, Nebosh) will be an advantage.

Candidate Abilities & Personality requirements:

• An organised and assertive individual who is proactive, creative, and resourceful.
• An outstanding team player and self-starter, able to work with minimum supervision.
• Great at staying calm and diplomatic under intense pressure.
• Able to manage own time and prioritise work to ensure deadlines are met and targets achieved, and take personal responsibility for own work and actions.
• Able to work within a secure and confidential environment, maintain confidentiality and demonstrate tact and diplomacy at all times.
• Able to use own initiative and make simple or business-critical decisions as required.
• Clear verbal communicator with excellent telephone manners.
• Able to work accurately with excellent attention to detail at all times.
• Ability to liaise with staff at all levels, both internally and externally.
• Able to develop excellent working relationships both internally and externally.
• Excellent organisational skills.
• Knowledge and commitment to safe work practices and Occupational Health and Safety (OHS) policies and procedures
• Knowledge of safe lifting, working at heights practices and manual handling techniques
• Ability to identify risks to staff safety and take all practical measures to protect staff and visitors where a risk has been identified.
• Demonstrates strong interpersonal skills and a professional manner and approach at all times including an equable temperament and a neat appearance.
• Able to cope well when under pressure from competing priorities, unpredictable requests and interruptions.
• Availability to travel to various locations as required.

Application Closing Date
Not Specified.