Waiter at ChocolatRoyal Limited

Chocolat Royal Pastries and Baker is a general Foods and Sweets Manufacturing company and its Management are committed to building a workspace which is Employee centered, safe and beneficial for all.

We are recruiting to fill the position below:

Job Title: Waiter

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Purpose

• Greets customers and offers restaurant or food menus, answers questions about menu offerings, processes food and drink orders, carries food and drinks from kitchen to tables, and prepares bills.

Main Job Tasks and Responsibilities

• Welcomes customers when they arrive to take their meal or drinks.
• Introduces customers to the menu and announces daily or seasonal menu specials
• Answers questions about menu items, ingredients, and pricing
• Takes customers' orders for food and drink by punching into a tablet
• Passes customer orders along to kitchen staff for preparation
• Collects food/drink orders from the kitchen, verifies that the order is well presented in the plate/cup to the customers
• Ensures that customers meals are well served and processes orders for additional courses if necessary
• Removes used dishes/glasses, and flatware from tables
• Processes cash and credit card payments and returns change to customers if necessary
• Sets tables with dishes, glasses, and flatware and refills condiments
• Ensure that cups and cutleries are washed and polished.
• Maintains familiarity with menu items, specials, and restaurant information
• Meets with managers and kitchen staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs

Educational Qualification and Experience

• Candidates should possess a Bachelor's Degree, HND, NCE, OND qualification with 2 - 5 years’ work experience.
• Proven work experience as a Waiter
• Basic math skills
• Attentiveness and patience for customers

Key Competencies:

• Customer Service experience in supervisory or above capacity
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in similar role
• Passion for delivering exceptional levels of guest service

Application Closing Date
10th June, 2024