IT Support Engineer at African Industries Group (AIG)

African Industries Group (AIG) is a diversified global conglomerate with a legacy of 51 years of business excellence and sustainable growth. It is headquartered in Lagos, Nigeria. It has been contributing to Nigeria’s socio-economic growth and industrial development and is equally committed towards the nurturing and development of the local community.

We are recruiting to fill the position below:

Job Title: IT Support Engineer

Location: Papalanto, Ogun
Employment Type: Full-time

Job Description

• Serve as the first point of contact for all IT support requests via phone, email, or ticketing system.
• Provide timely and effective technical support and troubleshooting for hardware, software, and network-related issues.
• Diagnose and resolve technical problems, including system errors, software malfunctions, and connectivity issues.
• Document all support interactions, including details of the issue, troubleshooting steps taken, and resolutions provided, in the IT service management system.
• Escalate unresolved issues to the appropriate IT support teams or third-party vendors, ensuring timely resolution and follow-up with users.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment as needed.
• Assist with user account management tasks, including account creation, password resets, and access permissions.
• Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.
• Keep abreast of new technologies and best practices in IT support and service delivery.
• Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in a technical support role, preferably in an IT service desk environment.
• Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.
• Experience with IT service management tools.
• Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
• Exceptional communication skills, both verbal and written, with a customer-oriented approach.
• Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment.

Salary
N150,000 monthly.

Application Closing Date
30th June, 2024.