Key Account Manager (VPN & Colocation Services) at Beacongate Limited

Beacongate Limited - The company is primarily set up to help transform the latent abilities and potentials of Entrepreneurs, Professionals and Executives and make them realize their full potentials as well as create leadership brands that would make them distinct. This involves using approaches that lead to self discovery, awareness of situations, empowering for positive actions and actualization of goals and visions. We offer customized solutions to meet your personal and business needs.

We are recruiting to fill the position below:

Job Title: Key Account Manager (VPN & Colocation Services)

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Purpose

• Key Account Manager is responsible for handling all assigned VPN accounts in the company.
• He or She is the Lead point of contact for all client matters, anticipate the client's needs, work within the company to ensure deadlines for the client are met, and help the client succeed.
• This role will also maintain and manage existing customer revenues and upsell where possible to increase revenue and profitability of the company

Key Reponsibilitie
Strategic Responsibilities:

• Work with the Head of Sales to develop and implement strategies for account retention and upselling inside the yearly sales strategies / plan.
• Acquire a thorough understanding of customer needs and requirements.
• Appraise existing product features and develop a go-to-market strategy.
• Develop and expand trust relationships with a portfolio of assigned clients by:
• Constantly engaging customer (official and unofficial) to avert churn.
• Continuously proposing solutions that meet their business objectives to avert churn.

General Expectations:

• Conceptual Thinker - Executes strategic initiatives to achieve business objective.
• Problem Solver - Has the mental agility to identify and solve customer challenges in a timely manner.
• Improvement Driver - Executes and identifies opportunities for revenue growth.

Technical / Analysis and Problem-Solving Responsibilities:

• Effective and timely planning of resources (human and material) towards achieving client retention and assured revenue.
• Generate revenue target for the company’s products through upsell existing customers, retention fulfillment and client Support.
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between assigned customers and internal teams
• Resolve any complaints and problems faced by customers and deal with complaints to maintain trust
• Maintain regular progress reports and forecasts to internal and external stakeholdersusing key account metrics

General Expectations:

• Results Achiever - Produces sustainable business results
• Operationally Astute - Sets priorities correctly; plan, organize and execute your weekly activities to achieve your weekly expected results.

Interpersonal, Relationship Management & Collaboration:

• Collaborate with Service Management, Operations, Commercial and Marketing to provide top-quality service at all times for all existing customers.
• Provide input to costing and realistic pricing for all company enterprise products.

Communication:

• Seek and provide regular useful update and feedback to HOS and other stakeholders.
• Generate and submit daily and weekly sales report activities to HOS inorder to make good business decision.

Customer Focus:

• Work with Solution Architect to Identify customer needs and suggest appropriate services/solutions to meet the need.
• Use all existing platforms to receive customer feedback and report to HOS.
• Ensure prompt resolution of customers complaint.

KPAs

• Maintain Monthly Assured Revenue Targets.
• Maintain Existing Customer base and their No of Links. i.e No Customer/Link Churn
• Percentage growth on existing customer subscriber base
• Maintain a high standard of customer relationship
• Percentage level of customer satisfaction
• Strict compliance to eStream ISO 9001 Procedure.

Qualification and Experience

• First Degree or its equivalent in any Social Science and Business-related discipline.
• 5 Years cognate experience as an Account Officer in similar industry.
• Experience in selling B2B in a technology company. Average technical knowledge will be an advantage.

Skills & Abilities:

• Proven experience as anAccount Manager and Customer Relationship Management in a similar industry.
• Experience in B2B Solution sales.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Good organizational skills.
• Good knowledge of Microsoft Suites. - Word, Excel sheets and PowerPoint Presentation
• Ability in problem-solving and negotiation.

Salary
N300,000 - N400,000 / Month

Application Closing Date
17th June, 2024.