Customer Service Specialist at Globalpay

Globalpay is more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

We are recruiting to fill the position below:

Job Title: Customer Service Specialist

Location: Ikeja, Lagos

About the Job

• Customer Service Specialist will be responsible for analyzing prospective client database, providing information on our product and services, responding to inquiries, tenders, further developing sales strategies and identifying opportunities to increase organizational efficiency, sustainability and profitability.
• The customer service specialist is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Job Description

• Explore and onboard key merchants within assigned territory.
• Deploy POS and Manage relationship with Merchants
• Communicate important company updates to the merchant under their supervision and ensure that the information is understood.
• Resolve transaction and application related issues for merchants.
• Escalate transaction issues where necessary to your superior.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• Bachelor's Degree, HND or it's equivalent in Sales and Marketing or related fields.
• Minimum of 4 years experience in Sales, Marketing or Relationship management from Fintech
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Comprehensive understanding of the POS business, great understanding of agency banking and merchant scenarios
• Flexible, result oriented, hardworking with a strong track record of success
• Self-motivated and able to work independently to meet and exceed sales target
• Able to analyze data and sales statistics and translate results into numbers and solutions.
• Great communication and interpersonal skills.

Application Closing Date
Not Specified.