Sales and Retention Officer at Distritech Distribution Limited

Distritec Ditsribution has been in System Integration & Business Continuity since 1994. What Distritech envisages: The right mix of Products, services, People, infrastructure, and technical expertise Today, We have invested Millions of Naira in establishing core service and delivery infrastructure and developing a specialized Technology Consulting Team across Pan Nigeria for better services and reachability to our valued customers.

We are recruiting to fill the position below:

Job Title: Sales and Retention Officer

Location: Lagos
Employment Type: Full Time

Job Summary

• The Sales and Retention Officer is responsible for driving sales growth and retaining customers by developing and maintaining strong relationships with clients. This role involves identifying new sales opportunities, managing existing accounts, and ensuring customer satisfaction to minimize churn.

Key Responsibilities
Sales Duties:

• Identify and pursue new sales opportunities through various channels (e.g., cold calling, networking, referrals).
• Conduct product presentations and demonstrations to potential clients.
• Develop and deliver sales proposals and negotiate contracts with clients.
• Achieve and exceed monthly, quarterly, and annual sales targets.
• Maintain a pipeline of potential clients and update CRM software regularly.
• Collaborate with marketing to align on strategies and campaigns to generate leads.

Retention Duties:

• Develop and implement retention strategies to reduce customer churn.
• Regularly contact existing clients to ensure their satisfaction with products/services.
• Address customer concerns and complaints promptly and effectively.
• Analyze customer feedback and market trends to improve service offerings.
• Prepare and present retention reports to management.
• Conduct periodic reviews with clients to identify additional needs and upsell opportunities.

Relationship Management:

• Build and maintain strong, long-lasting relationships with key clients.
• Serve as the primary point of contact for customers and address their needs effectively.
• Work closely with internal teams (e.g., Customer Service, Product Development) to ensure consistent and high-quality customer service.

Data and Reporting:

• Track and report on sales and retention metrics.
• Provide regular updates and forecasts to management.
• Utilize CRM tools to manage customer information and sales activities.

Qualifications

• Education: Bachelor’s Degree in Business, Marketing, Sales, or a related field.
• Experience: 2-5 years of experience in sales and customer retention roles.

Skills:

• Strong communication and interpersonal skills.
• Proven ability to meet and exceed sales targets.
• Excellent negotiation and presentation skills.
• Analytical skills to assess sales and retention data.
• Proficiency in CRM software and Microsoft Office Suite.

Working Conditions:

• The role is office-based, but remote work options may be available
• Standard business hours apply, with some flexibility required for client meetings and events.

Salary
N150,000 - N250,000 Monthly

Other Benefits:

• Competitive commission structure
• Health Insurance.
• Professional development opportunities.
• Conducive working environment

Application Closing Date
7th June, 2024.