Head of Support Services at Danish Refugee Council (DRC)

Danish Refugee Council (DRC) is a Danish international non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. DRC is present in more than 30 conflict territories around the world assisting displaced people with shelter, food, income-generating activities, and a wide range of other assistance. It is of utmost importance for DRC to work in compliance with the DRC Accountability and Quality Management system and national legislations. Smooth, reliable and effective operational systems are preconditions for DRC to maintain its position as a trustworthy and reliable partner for our donors and an accountable organisation towards our beneficiaries.

We are recruiting to fill the position below:

Job Title: Head of Support Services

Location: Abuja

Duties and Responsibilities
Management:

• Lead and manage the support managers nd specialists (including people planning, performance, well-being and development).
• Manage, deliver, and report on current operations and programme support in each area of implementation.
• Establish high performing support teams ensuring high-quality approaches are maintained.
• Develop and improve operational approaches, compliance, and systems, and support the Country Director to build and deliver effective and sustainable interventions.
• Responsible for the strategic development, management, and implementation of the support operations.
• Ensure appropriate technical support is available to programs, in line with organizational priorities.
• Ensure support for annual planning and review processes.
• Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines.

Operational Management:

• Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit.
• Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under their supervision.
• Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
• Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems.
• Work closely with Risk and Compliance coordinator to develop and maintain a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy.
• Ensure that all administrative and legal-related systems are accurate and maintained.
• Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support.
• Contribute to the development and implementation of DRC’s global development initiatives.

DRC Dynamics ERP System:

• Ensure ERP functionality is properly used by relevant staff.
• Apply reports and data analytics from DRC Dynamics to improve overall performance.
• Act as heavy user for most of the Projects & Finance functionalities.

Supervisor responsibilities:

• Supports the managers to coordinate the daily activities of small teams to ensure workload is supported and prioritized appropriately.
• Develops a capacity building and mentoring style of operations within the teams’ offering trainings and opportunities within the organization for staff development.

Deputy responsibilities:

• Function as Country Director during their absence. Represent DRC on behalf of the Country Director upon agreement with authorities, UN agencies, humanitarian agencies, and other partners.
• Other deputizing duties as agreed with the Country Director

Experience and technical competencies: 
(include years of experience)

• At least 7 years' experience in relevant field
• At least 4 years' experience with people management
• Experience in a similar role in an international NGO
• Proven leadership skills and a competence in people management
• Proven operational management experience and capability, including in conflict areas
• Proven significant financial, information and systems management experience
• Significant experience in procurement and tender processes
• Understanding and experience of institutional fundraising
• Understanding of the countries in which DRC operates and sensitive to the cultural context
• Experience working in an ERP system, including supply chain, finance and HR systems

Application Closing Date
16th June, 2024.