Technical Support Engineer at Swift Networks Limited

Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in “next generation” networking technologies to build a multi-service network platform. Due to rapid expansion, we are looking for a qualified candidate to fill a creative technical position as we hope to maintain our status as the leading broadband connectivity services provider in Nigeria.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Ensure installation, maintenance, and troubleshooting are carried out within the agreed SLA.
• Responsible for resolving concerns on signal strength, signal-to-noise ratio, and similar parameters in accordance with the company’s approved standard.
• Inform supervisors of recurring problems
• Carry out periodic preventive and corrective maintenance on eNodeBs, transmission links, routers and switches on the networks
• Carry out the alignment of microwave radios on the network
• Respond swiftly to alarms within acceptable SLA and rectify faults on sites at various levels.
• Configuration and resolution of all eNodeB/Transmission external alarms like VSWR, LOS, LOF, link degradation, cell unavailable, etc.
• Monitoring, inspection, and acceptance of new sites and ensuring 100% compliance with the company’s specification
• Maintain comprehensive records of all transmission links, power equipment, BTS, and spare parts on-site
• Monitors and coordinates all active and passive activities on eNodeB sites.
• Analyze the root cause of outages to drive improved availability on the network.
• Plan and implement both active and passive upgrades on the network to meet the customer’s needs.
• Inspects and supervises vendor’s completed jobs to the company’s specification
• Collation and submission of periodic/job completion reports as at when due
• Ensuring compliance with the customer’s SLA and KPI always.
• Ability to configure routers (Cisco/Huawei) and switches
• Responsible for supporting post-sales customer activity remotely and on-site
• Responsible for carrying out detailed Site Surveys & maintaining proper documentation
• Promptly investigate, resolve & report any incidents, errors, events, or deviations.

Qualifications

• Candidates should possess B.Eng / BSc / B.Tech Degrees (minimum of 2.1) in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science, Physics / Electronics, or any other relevant fields with 1 - 3 years relevant work experience in telecommunication.

Essential Attributes:

• Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player.

Desired Attributes:

• Relevant industry experience in handling telecommunication equipment.

Application Closing Date
30th June, 2024.

How to Apply
Interested and qualified candidates should send their Applications and CV to: hr@swiftng.net using the Job Title as the subject of the mail.