Consumer Engagement / Client Service Manager at Wildreams Agency

Wildreams Agency is not just a Digital Agency in Lagos and Accra focused on connecting brands with humans. We are the 1st Human-brand-intergrated marketing-agency. "Human-i-tizing" has come to replace "advertising". Only humans can dream and have Wild imaginations, Only humans can have Wildreams. So, we are all about the human brand; what makes them tick, estactic, laugh, cry, shout, succeed, fail... what makes them HUMAN.

We are recruiting to fill the position below:

Job Title: Consumer Engagement / Client Service Manager

Location: Lagos
Employment Type: Full-time

Job Summary

• As a Consumer engagement/Client service you will serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth.
• Ensure clients derive maximum value from our services, prepare implementation plans and lead client onboarding and present content strategy and annual plan.

Key Responsibilities

• Formulate market penetration strategies and manage the relationship for new and existing clients.
• Proactively suggest innovative digital strategies to improve the quality of client campaigns.
• Must be proactively involved in current client activities; able to identify opportunities to organically grow business with current accounts; and able to identify potential risks and take appropriate action to retain or renew business.
• Ensure accountability is established during the project planning process.
• Full responsibility for ensuring work is delivered to the highest standard, on time and to budget.
• Achieve 100% realizations on all assigned accounts.
• Ensure proper internal QA is done before any work is shared with the client for review.
• Manage client relationships and provide clients with excellent service and support.
• Manage client expectations, bringing issues/concerns to clients’ attention before they become problems, offering potential solutions, and advising of potential delivery delays.
• Provide campaign performance reporting and analysis to clients.
• Communicate effectively with all team members and develop strong, trusting relationships with all internal partners.
• Developing a marketing plan based on current trends and customer demographics to increase brand awareness
• Participate in new business development efforts i.e. active involvement in creating pitch decks and presentations.

Critical Competencies:

• Minimum of 3 years experience as Consumer Engagement / Client service in an advertising agency
• Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow.
• Excellent planning, project and time management, and decisionmaking skills with the ability to selfmanage numerous projects simultaneously.
• Creativity and experience bringing new programs and ideas to fruition
• Strong interpersonal skills with a focus on teamwork and the ability to foster/maintain relationships across multiple businesses and organizations
• Proficient in MS Office and CRM/project management software.
• Customer-oriented approach.
• Excellent verbal and written communication abilities.

Application Closing Date
Not Specified.