Solutions Implementation & Support Engineer at ActiveEdge Technologies

At ActiveEdge Technologies, we are in full grasp of value creation. We strive to not just improve upon your productivity, but ensure the impact of our solutions and services generate quantifiable improvements that drive your business values.

We are recruiting to fill the position below:

Job Title: Solutions Implementation & Support Engineer

Location: Lagos
Employment Type: Full Time

Principal Duties & Responsibilities

• Assist in project planning, preparation, and implementation of solutions to clients.
• Provide technical support to project team members involved in the development or upgrade of systems.
• Optimize application availability and maintenance within project timelines; analyse application and system performance and ensures that end-users are provided with necessary support.
• Identify, track and mitigate project risks and issues, coordinate response escalation, track and analyse incidents
• Manage project timelines and communicate status to all stakeholders, internal and external.
• Conduct proof of concepts, trainings and User Acceptance Testing’s (UAT).
• Deliver training sessions and educate customers on application functionalities, uses cases and workflows.
• Collaborate with application vendors on optimal service delivery and ensure maintenance of Service Level Agreements between service provider, clients and the Company.
• Keeps abreast of new technology to ensure system upgrades or new software integration meets functional requirements, system compliance, and interface specifications.
• Maps requirements to existing solutions and identifies gaps; provides management with necessary feedback and recommends solutions to address critical gaps.

Key Requirements

• Knowledge of Database administration and database scripting (SQL)
• Proficiency with installation, configuring and troubleshooting software issues.
• Knowledge of DNS, TCP / IP and other networking concepts and Operating Systems.
• Strong written, verbal communication and presentation skills
• Possess good customer service skills, attention to detail and ability to multi-task
• Excellent technical, analytical, interpersonal and organization skills
• A relevant qualification with experience.

Application Closing Date
Not Specified.