Experience Officer at GIG Mobility

GIG Mobility is a technology-focused company that harnesses physical and digital tools to move you from one place to the other and remain resilient on our overarching goal to redefine mobility across Africa, one country at a time. We think that mobility should be hassle-free and will go the mile and extra to give you this experience.

We are recruiting to fill the position below:

Job Title: Experience Officer

Location: Yenagoa, Bayelsa
Employment Type: Full-time

Job Description

• Experience Officers represent the first contact of our company with guests.

Responsibilities

• Sell bus tickets at GIGM terminals to walk-in guest
• Make and/or change travel reservations for walk-in guest using the online booking system
• Create and maintain guest reservation records
• Announce arrival and departure information using the public address system
• Assist in guest luggage check-in
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
• Resolve service problems by clarifying guest complaint via phone, email and in-person
• Forward booking/traveling reschedule request to the concerned unit
• Serve guests by providing service information related to traveling schedule, fare, and payment
• Promote the online booking, app downloads, and other products and services of the company to customers.

Education and Work Experience

• Minimum of Bachelor's Degree or HND in any relevant discipline
• Minimum of two (2) years of cognate experience in Customer Service / Care.

Skills and Competencies:

• Excellent Customer Service
• Effective Written and Verbal Communication
• Computer Literacy
• Exceptional time management.
• Problem-Solving Skills
• Neat and Professional Appearance
• Outstanding interpersonal skills.
• Ability to Stay Calm Under Pressure
• Organized and Detail-Oriented
• Able to Work a Flexible Schedule.

Application Closing Date
20th June, 2024.