Field Service Engineer (Graduate Trainee) at Tizeti Network Limited

Tizeti Network Limited (wifi.com.ng) is a fast growing NCC licensed internet service provider and top provider of Unlimited internet in Nigeria as well as West Africa Countries. Our services are reliable, affordable and available in various packages to suit the needs of our customers. We also provide excellent customer support to ensure that our clients have a seamless internet experience. 

We are recruiting to fill the position below:

Job Title: Field Service Engineer (Graduate Trainee)

Location: Kano
Employment Type: Full-time

Key Responsibilities

• Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
• Provide post-installation education to client on simple troubleshooting
• Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
• Maintain accurate service logs and enter them in the database
• Resolution of trouble ticket
• Application of configuration changes via our change control systems and processes.
• Liaise with customer service and sales teams with regards customer complaints and enquiries
• Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
• Perform equipment upgrade and configuration
• Draft and submit reports

Requirements

• Strong customer service skills
• Written and verbal communication skill to understand issues customers have and to explain technical information to customers in clear terms
• Good analytical and problem-solving skills to diagnose issues.
• Time management skills to handle appointments and stay on schedule.
• Attention to details and ability to multi-task
• Organizational skills.
• Computer and technical skills.

Application Closing Date
10th June, 2024.