Customer Success Manager at Staff-Recruit

Staff-Recruit is a leading Human Resource and Management Consulting firm which provides a range of recruitment, selection, outsourcing, training & development solutions. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.

We are recruiting to fill the position below:

Job Title: Customer Success Manager

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking to hire a Customer Success Manager to monitor relationships with existing customers to ensure customer satisfaction and retention
• S/he will also be responsible for coming up with customer lifetime value strategies ensuring maximum profitability.
• They will coordinate with other members of the team to deliver a top-class service.

Non-Negotiables

• Minimum 8 years’ experience in customer service, engaging in acquisition, re-engagement and retention strategies.
• Solid experience with Customer Service Systems and KPI metrics, with experience in basic set- ups and development of corporate-level CS programs and campaigns
• Tech startup experience
• Experience working with multiple communication channels in consumer interactions
• Eager to work in an entrepreneurial environment and help drive innovation
• Can be very patient and empathetic to customer needs, and can maintain professional composure in difficult situation
• Enjoys educating customers about various product features and is eager to help customers succeed
• Excellent communication skills that will ensure effective conveyance of information and execution of duties in a cross-functional setting.
• First Degree in Marketing, Information Technology, Public Relations, Business Administration, Economics, Finance, or any other related field. The equivalent of the same in working experience is also acceptable.

Application Closing Date
15th June, 2024.