Floor Supervisor at Nest Restaurant and Lounge

Nest Restaurant is a luxury Restaurant situated at the heart of Victoria Island, Lagos State. Nest prides itself as a to go lounge for luxury pleasure and relaxation.

We are recruiting to fill the position below:

Job Title: Floor Supervisor

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• We are currently seeking a dynamic and experienced Floor Supervisor to join our team. The Floor Supervisor will play a key role in overseeing the daily operations of our establishment, ensuring that guests receive top-notch service and that our team members are supported in their roles.

Key Responsibilities

• Supervise and coordinate the activities of floor staff, including servers, hosts, and bartenders, to ensure smooth and efficient service.
• Monitor the dining area to ensure cleanliness, organization, and adherence to company standards.
• Train and mentor new team members, providing guidance on service procedures and customer interactions.
• Handle guest inquiries, comments, and complaints in a professional and timely manner, striving to exceed their expectations.
• Assist in managing inventory, including monitoring stock levels and placing orders as needed.
• Collaborate with the management team to develop and implement strategies for improving service quality and guest satisfaction.
• Conduct regular staff meetings to communicate updates, share feedback, and address any concerns.
• Oversee cash handling procedures and ensure accuracy in transactions.
• Assist with scheduling and staffing decisions to meet operational needs while controlling labor costs.
• Ensure compliance with health and safety regulations and company policies at all times.

Qualifications

• Previous experience in a supervisory role within the hospitality industry.
• Strong leadership and communication skills, with the ability to motivate and inspire team members.
• Excellent customer service skills, with a focus on creating positive experiences for guests.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work flexible hours.
• Knowledge of food and beverage operations and industry trends is preferred.

Application Closing Date
19th June, 2024.