Front Office Manager at Vintano Hotel

Vintano Hotel is a luxury 4 - Star Hotel, located in Lekki, Lagos State. Vintano presents a fresh perspective on luxury, beautiful rooms and a comprehensive range of amenities.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Lekki, Lagos
Employment Type: Full Time

Job Description

• We are looking for a Front Office Manager to manage our reception area. You will act as the ‘face’ of our hotel and ensure visitors receive a heartwarming welcome.
• You will also coordinate all front desk activities, including calls, reservations and guests’ services.
• As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
• Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
• Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff, including receptionists, and guest’s relations officers
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers’ requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure company’s policies and security requirements are met

Requirements & Skills

• 3 - 4 years proven work experience as a Front Office Manager or Reception Manager in a 4-Star or 5-Star Hotel.
• Hands on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of Opera System, MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• B.Sc in Hospitality Management / Business Administration; additional professional certification is a plus.

Application Closing Date
23rd June, 2024.