Travel Consultant at Royalfinworld

Royalfin Travels Limited is an integration of a travel management company and a partnership with DHL.We carry out travel-related services which includes but not limited to booking of tickets, Visa procurement, planing of travel itinerary, hotel bookings and packaging of tours. We also conduct shipment and Courier services locally and outside Nigeria.

We are recruiting to fill the position below:

Job Title: Travel Consulant

Location: Surulere, Lagos
Employment Type: Full-time

Job Responsibilities

• Follow Consultative Sales Model to drive sales and develop customer relationships
• Meet monthly sales targets for income and booking conversion
• Create bespoke flight itineraries with the additional and arrangement according to customer requirements
• Deliver excellent customer service
• Responding to customer enquiries promptly
• Providing customer with descriptive and persuasive covering emails and itinerary
• Being aware of customer experience facilitating good trust pilot feedback
• Effective organizational skills to manage all stages of the booking cycle
• Quoting new customers
• Upselling products throughout the process
• Making the booking
• Managing ticketing
• Answering pre-travel questions and enquiries
• Deal with travel complaints
• Receive calls
• Being a considerate team player
• Rendering required assistance to colleague’s assistance

Qualifications

• University Studies/ Higher Education in Human Resources, Business Administration, or any other related courses
• 2 years of experience in a similar position.
• Candidates should have experience in the Issuance and Re-issuance of Air Tickets International and Local.
• Comfortable with GDS - Amadeus and Galileo
• Excellent Email Writing and Communication Skills.
• 24x7 (flex working hours) - remote and on-site.
• Experienced in handling inbound and outbound calls.
• Ability to present and analyze information effectively
• Strong collaborative skills with multicultural and diverse teams
• Commitment to consistently improve and develop innovative solutions.

Application Closing Date
12th July, 2024.