Regional Operational Excellence Manager at OmniBiz Africa

At Omnibiz, we’re fully dedicated to supporting local businesses and helping them navigate the modern market. Over 52,000 businesses across the FMCG industry have trusted us to provide them with the services and necessary tools to overcome contemporary challenges in the market place. Why? The answer is simple - they believe the same thing that we at Omnibiz believe: for the global economy to thrive, local businesses must be given the grounds to grow.

As our adventure evolves, we will continue to support local businesses, provide retailers with the necessary tools to thrive in today’s market, partner with industry stakeholders, and relentlessly pursue opportunities to help Africa’s economy grow. Our work has only just begun and although the current results are encouraging, we also realize that the road ahead is long and full of challenges. Regardless, we are excited about the opportunities that exist, the pathways we are creating, and the businesses we are building relationships with.

We are recruiting to fill the position below:

Job Title: Regional Operational Excellence Manager

Location: Ajah, Lagos
Employment Type: Full Time

About the Job

• We are looking for an Operational Excellence Manager to join our team in the Ajah area at HFP Eastline Shopping Complex, Abraham Adesanya Lagos where Genuine Care, Ownership Mindset, Reliability, Innovation, Commitment and Humility are valued as highly as technical excellence.

About the Role

• As the Operational Excellence Manager, you will be pivotal in driving service excellence across all fulfilment centres, order management centres, and logistics partners.
• You will ensure our operations meet the highest standards, optimizing turnaround times and resolving any operational or technological issues.
• Your work will directly impact our ability to deliver to retailers efficiently and effectively.
• If you have worked in the FMCG sector, live in the Ajah axis and have extensive knowledge and expertise in Logistics, Dispatch, Delivery and Reconciliation of Shipments are added advantages.

Key Responsibilities

• Service Level Agreements: Establish and maintain service level agreements with all MFC (Micro-Fulfillment Centers), OMC (Order Management Centers), and delivery partners across all territories.
• Performance Tracking: Monitor the daily performance of all fulfilment and logistics partners at every stock point. Engage with partners to implement corrective actions when necessary.
• Order Turnaround Analysis: Track the entire process from order creation to delivery at each stock point and territory. Identify optimal supply points to enhance delivery efficiency.
• Issue Resolution: Serve as the primary support contact for all MFC, OMC, and logistics partners for any operational or technological issues.
• Geographic Optimization: Determine the optimal geographic area each stock point should cover to ensure a maximum turnaround time of 24 hours.

Required Work Experience
To make an immediate impact, the candidate must have:

• Managed vehicle dispatch in an FMCG or E-commerce setting.
• Experience using Power-BI or similar tools for data-driven decision-making.
• Applied Six Sigma or other productivity improvement methodologies.

Required Competencies:
The ideal candidate will possess:

• Strong cross-functional communication skills.
• Ability to work effectively with individuals of varying temperaments.
• A results-oriented mindset, focusing on delivering outcomes rather than just inputs.

Why Omnibiz?

• Africa's Fastest Growing Company in 2024" by Financial Times and Statista
• Omnibiz is revolutionizing traditional trade in Africa. As a leading B2B e-commerce platform, we empower manufacturers, distributors, logistics partners, and retailers to achieve their business goals through a seamless supply chain framework.
• Comprehensive Solutions: Aggregating end-to-end retail operations for efficiency and transparency.
• Wide Product Range: Over 500 products are available, providing convenience and variety.
• Enhanced ROI: Better returns for retailers and growth opportunities for distributors and manufacturers.
• Extensive Network: Serving over 90,000 retailers and expanding reach for partners.
• Join us in transforming Retail trade. Be a part of Omnibiz.

Application Closing Date
15th June, 2024.