Phone Repair Technician at Fine Brothers Limited

Fine Brothers Limited is the consumer’s first choice source for Mobile Phones, Tablets, PCs, Laptops, Quality Electronics and Inverter / Solar Power Systems and accessories. Fine Brothers Limited takes the lead in customer service innovations. All sales are supported with after-sales support, Warranty, Repairs and Services. We provide quality products and services throughout our outlets across Nigeria. We have gone beyond the shores of Enugu with sales outlets across Nigeria. The company has displayed a long track of integrity, customer satisfaction and professionalism. We offer an exciting and challenging work environment for individuals to reach their career goals.

We are recruiting to fill the position below:

Job Title: Phone Repair Technician

Location: Enugu
Employment Type: Full-time

Job Description/Responsibilities

• Analyze and diagnose hardware and software problems with mobile devices brought in for repair.
• Conduct thorough examinations to identify the root cause of issues, such as broken screens, battery problems, or software malfunctions.
• Perform repairs and replacements on various components of mobile devices, including screens, batteries, charging ports, cameras, speakers, and microphones.
• Use specialized tools and equipment to disassemble, repair, and reassemble phones while following manufacturer guidelines and safety protocols.
• Test repaired devices to ensure that all issues have been addressed and that they are functioning properly.
• Conduct quality checks to verify that repairs meet industry standards and customer expectations.
• Perform software troubleshooting to resolve issues such as operating system errors, software glitches, or malware infections.
• Install software updates, patches, and security fixes to ensure device functionality and security.
• Assist customers with transferring data (such as contacts, photos, and apps) from their old devices to new ones.
• Provide guidance on data backup options to help customers protect their valuable information.
• Interact with customers to understand their device issues and provide clear explanations of repair options and associated costs.
• Communicate repair timelines and updates to customers in a timely and professional manner.
• Maintain inventory of replacement parts, tools, and supplies needed for repairs.
• Order new parts as needed to replenish stock and ensure availability for repairs.
• Keep detailed records of repairs performed, including customer information, device details, repair procedures, and parts used.
• Generate repair reports and invoices for customers, documenting the work done and any warranties or guarantees provided.
• Follow safety protocols and guidelines to prevent accidents or injuries while handling tools and equipment.
• Adhere to industry regulations and manufacturer specifications when performing repairs to ensure device integrity and warranty compliance.
• Stay updated on the latest mobile device technologies, repair techniques, and industry trends through ongoing training and professional development.

Other Requirements

• Bachelor's Degree or HND in Computer Sciences / Telecommunication, Electrical Electronics Engineering or any related discipline.
• Must have 2 - 3 years experience with Smartphone troubleshooting and repairs.
• Must have completed NYSC.
• Should not be above 35 years of age.
• Knowledge of Microsoft suite-Excel, word & PowerPoint.

Skills:

• Proficiency in diagnosing and repairing hardware and software issues on a variety of mobile devices, including smartphones and tablets.
• Familiarity with mobile device components, such as screens, batteries, charging ports, cameras, and circuit boards.
• Problem-solving ability.
• Resourcefulness to adapt to evolving technologies and find innovative solutions to repair challenges.
• Attention to detail.
• Customer Service Skills (Excellent communication skills to interact with customers professionally and effectively explain repair options, costs, and timelines).
• Time Management and prioritization.
• Adaptability and learning agility (Flexibility to adapt to changing technologies, repair techniques, and customer demands in the rapidly evolving mobile device industry).
• Ability to collaborate effectively with colleagues, including other technicians and front desk staff, to coordinate repair processes and deliver seamless customer service.
• Ethical conduct and integrity (Respect for customer privacy and confidentiality when handling personal data and sensitive information stored on mobile devices) e.t.c.

Application Closing Date
27th June, 2024.