Coordinator - NES Regional at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Coordinator - NES Regional

Job Identification: 4423
Location: Ikoyi, Lagos
Job Schedule: Full-time
Reports To: Manager - Operations and Performance
Division: Network

Mission

• To manage a team of managed service vendors responsible for the operations and performance of Enterprise Solutions products and services, using data analytics to improve business performance.

Description

• Provide governance for all managed service vendors and Tower Co. in the region across the different technologies supported.
• Manage the activities of CSEs and ensure smooth operations in the region.
• Act as high-level support for the resolution and closure of critical service performance issues.
• Liaise with customer support partners, managed service vendors (Tower Co.), customers, and all internal stakeholders on all service performance issues.
• Problem management to eliminate repetitive failures and guarantee QoS.
• Attend the regional governance meeting.
• Drive contractual obligations to KPIs (MTTR, planned preventive maintenance, service acceptance, and spares utilization management).
• Carry out periodic audits of MSAN nodes and RDLU to ensure they are optimal.
• Govern the ATP process and ensure all changes on the enterprise network are captured in the database.
• Take on additional responsibilities as assigned by the supervisor when required.
• Provide business intelligence using data analytics from field, vendor, and performance reports.
• Review and verify all reports submitted by vendors and Tower Co. on a weekly basis.
• Facilitate and drive enterprise customer service availability reconciliation to minimize penalty payouts to enterprise customers.
• Partner with enterprise business representatives by giving real-time updates on regional accounts.
• Co-ordinate regional change request management and provide relevant information to all stakeholders.
• Supervise all planned network expansions, service migrations, modernization, and optimization activities in the region.

Education

• First Degree in Engineering, Science related discipline
• Fluent in English

Experience:

• 3–7 years of work experience, which includes:
• Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space or field
• Proficiency in the use of Microsoft Excel, Power BI, SQL, or related database management applications, and MS Power Point
• Good customer and service management experience, including stakeholder engagement, measurement and reporting of service KPIs, negotiating SLAs, and associated penalties
• Good knowledge of IP, data networks, and performance KPIs

Application Closing Date
26th June, 2024; 10:59 PM.