Ecommerce Operations Lead at Ruff 'n' Tumble

Ruff 'n' Tumble is an indigenous premium brand for quality children’s clothing, shoes and accessories. The brand was founded by Adenike Ogunlesi in 1996 as a solution to the unavailability of quality kids’ clothing and to showcase the possibilities that abound in Nigeria. We are thought leaders in retail fashion and in the kids’ fashion space, creating well-tailored garments that are fun, on trend and colorful; giving children extreme confidence when worn.

We are recruiting to fill the position below:

Job Title: Ecommerce Operations Lead

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Strategic Platform Management: Ensure seamless operation and maintenance of our eCommerce platform to enhance user experience and drive sales effectively.
• Efficient Order Execution: Coordinate end-to-end order fulfillment processes, optimizing logistics to ensure timely product delivery while upholding high service standards.
• SEO Strategy Implementation: Implement SEO strategies and employ keyword optimization techniques to enhance search engine rankings.
• Data Analytics Utilization: Utilize data analytics tools such as Google Analytics for comprehensive performance tracking and reporting.
• Website Design and Navigation Refinement: Refine website design and navigation to enhance user engagement and satisfaction.
• Site Bounce Rate Reduction and Page Functionality Enhancement: Implement data-driven strategies to reduce site bounce rate and improve page functionality, ensuring a seamless user experience.
• Operational Efficiency Analysis: Analyze operational data to identify bottlenecks and streamline processes, thereby enhancing overall efficiency.

Desired Skills & Experience

• First Degree from a reputable higher institution
• A minimum of 4 years experience in a similar role
• Excellent skills in code writing
• Strong proficiency in developing web applications with HTML, CSS, HTL, and JavaScript
• Experience in ecommerce and retail environment will be an added advantage
• Excellent verbal and written communication skills
• Strong Micro excel skill
• A good team player
• Good interpersonal and people skills
• Good organizational Skill
• Ability to manage time and prioritize tasks
• Strong ability to pay attention to detail

KPI: Key Performance Indicators

• Conversion Rate:
  • KPI: Maintain a conversion rate of over 0.35%.
• Website Speed and Performance:
  • KPI: Ensure the website loads within 3 seconds.
• Abandoned Rate:
  • KPI: Keep the abandoned rate below 0.2%.
• Increase in Site Traffic:
  • KPI: Achieve an increase in site traffic of over 19,000 visitors.

Application Closing Date
30th June, 2024.