Area Service Manager at Fadac Resources and Services Limited - Lagos & Oyo

Fadac Resources and Services Limited - Our client is a conglomerate having a Pan-Nigeria presence and business interests in some other most dynamic sectors in the economy, transportation, power products and IT-enabled service sectors.

In the quest for diversification and expansion, they are recruiting to fill the position below:

Job Title: Area Service Manager

Locations: Lagos, and Ibadan - Oyo
Employment Type: Full-time

Job Overview

• As an Area Service Manager, you will oversee the service operations within a designated geographic area.
• This role requires expertise in service management, team leadership, and customer relationship management to ensure high levels of customer satisfaction and operational efficiency.
• You will collaborate closely with internal teams and external stakeholders to improve service delivery, manage service teams, and implement strategies to enhance service performance.

Job Responsibilities

• Develop and execute comprehensive service strategies aligned with the company's objectives and customer satisfaction goals.
• Oversee daily service operations within the designated area, ensuring compliance with company standards and policies.
• Conduct market research and analysis to identify potential areas for service improvement and new service opportunities.
• Collaborate with senior management to define service goals, priorities, and resource allocation.
• Lead and manage service teams, including hiring, training, and performance management.
• Provide ongoing support, coaching, and development opportunities to service team members to facilitate their success and drive mutual growth.
• Foster a positive and collaborative work environment, encouraging teamwork and effective communication.
• Lead cross-functional teams to execute service improvement projects from initiation to completion.
• Develop project plans, timelines, and budgets, and ensure adherence to project milestones and deliverables.
• Lead cross-functional teams to execute service improvement projects from initiation to completion.
• Develop project plans, timelines, and budgets, and ensure adherence to project milestones and deliverables.

Job Requirements

• Bachelor's Degree in Business Administration, Management, Engineering, or a related field.
• 5 - 7 years work experience.
• Proven experience in service management, team leadership, and customer relationship management.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in service management tools and software.
• Ability to lead cross-functional teams and manage multiple projects simultaneously.
• Demonstrated ability to think strategically, solve problems, and make data-driven decisions.
• Willingness to travel as needed to meet with customers and oversee service operations.
• Experience in managing service operations within the technology, telecommunications, or related industries is a plus.
• Strong analytical skills with the ability to analyze complex data and generate actionable insights.

Application Closing Date
21st June, 2024.

How to Apply
Interested and qualified candidates should send their Applications to: omotola@fadacoutsourcing.com using the Job Title as the subject of the email.