Telesales Team Lead at Trusoft Limited

Trusoft Limited is a custom-services software company, specializing in the design and development of software solutions. We have built our brand around creating solutions adapted to the local market, but competing in quality in the international markets. Our products and services cut across the Educational, Medical, and Financial sectors.

We are recruiting to fill the position below:

Job Title: Telesales Team Lead

Location: Victoria Island, Lagos

Job Purpose

• Overseeing the performance of a team of Telesales Agents. Provide leadership, coaching and support to the team, and develop/ implement plans to achieve Sales targets.

Responsibilities
Leadership & Guidance:

• Lead team to meet sales goals and ensure call quality.
• Motivate team to inform clients about new offerings.
• Foster positive work environment.

Sales Strategy:

• Understand market and customer needs.
• Develop strategies to meet sales targets.
• Generate leads from interested buyers.

Customer Relationship:

• Build strong client relationships.
• Encourage repeat purchases for ongoing support.
• Inform clients about new products and benefits.

Performance Tracking:

• Monitor call metrics, revenue, and team performance.
• Provide regular feedback to team.
• Maintain accurate documentation.

Collaboration & Communication:

• Engage with team for updates.
• Treat customers respectfully for loyalty.

Education & Experience

• Bachelor’s Degree from any reputable university and a demonstrated track record of both academic and professional success
• Candidates should have at least 3-5 years of work experience in a Team Lead role.

Generic/Behavioral Competencies:

• Highly organized and able to track issues and escalate as necessary
• Strong reporting and analytical skills, and solutions orientated.
• Technologically inclined (Have a startup experience)
• Strong oral and written communication skills – ability to articulate issues and solutions confidently and persuasively with diverse audiences.
• Strong work ethic
• Creative problem solving.
• Time management
• Teamwork
• Stress management

Technical Competencies:

• Data analysis
• Technical reporting and Sale’s analytics
• Microsoft office expert
• Experienced with various CRM and Sale tools and applications (Freshworks preferably)

Key Performance Indicators:

• Conversion Rate
• Number of calls assigned per telecaller.
• Average call abandonment rate
• Average handle/talk time
• Closure rate
• Call quality Analysis.
• Sales per Hour
• Agent turnover Rate
• Cost of acquisition per customer
• Lead loss rate
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Application Closing Date
Not Specified.