Head of Ground Services at Malaikair

MalaikAir is not merely an airline; we are the wings of transformation, dedicated to connecting continents, bridging cultures, and creating a new era of travel. Our story began with a passion for connecting people, cultures, and places. Founded in 2019, with its base in Accra, Ghana, and transit hubs in Jamaica (Western Caribbean Hub) and Barbados (Eastern Hub), MalaikAir is an international, regional and customer-focused airline that has set a singular mission: to bring accessible, affordable, and convenient air travel to Africans, fostering connections between the African and Caribbean regions.

We are recruiting to fill the position below:

Job Title: Head of Ground Services

Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking an experienced and people-oriented professional to join our team as the Head of Ground Services.
• As the Head of Ground Services, you will create and maintain relationships with the key stakeholders in MalaikAir’s various market.
• These could include industry specialists, research analysts, key editors and other third parties.
• And also Ensure constant enhancements of applicable NCAA regulatory requirements are met.

Responsibilities
Operations Management:

• Manage day to day ground handling operations to meet organizational performance plans and growth objectives within established budgets and timelines.
• Implement and enhance a daily operating report process that measures effectiveness to plan for the operation.
• Monitor and report on operational issues, opportunities, development plans and achievement.
• Build a strong operations work group. Be available to quickly discuss and resolve known or potential risks to smooth service delivery and aircraft preparation for each individual flight operation.
• Develop and monitor policies and standards about ground operation to ensure high standards of customer service are delivered.

Leadership:

• Provide leadership and guidance by coaching, counselling and mentoring the supervisors and front-line workforce. Be a central figure within Ground Operations and the Operations Department to ensure all responsibilities and tasks are delivered.

Team Management:

• Ensure all Ground Operations team members keep impeccable records for each flight operation.
• Produce & maintain duty and flight assignment rosters as necessary to ensure that the airline have on ground / on site representation for all live flights, where feasible or possible to arrange.
• Oversee and enforce all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner by the Airport Supervisor team.

Supply and Procurement Management:

• Follow up directly with each vendor to review any concerns on performance and to also validate the current processes that are meeting expectations and working well.
• Actively contribute to vendor selection, contracting and related budgeting criteria.
• Proactively contribute to OCC feasibility reviews on aircraft booking requests to confirm readiness of airport vendors to support each flight operation.
• Review the preparations and planning with third parties such as handling agents, to ensure every element of service delivery is confirmed as correct and ready.

Trade Specific Competencies:

• Knowledge and skills in check-in services
• Ability to apply professional knowledge and skills in check-in services to solve issues and problems at work.
• They must be able to confer and co-operate with senior management in formulating administrative/ operational policies and procedures.

Requirements

• Minimum of 5 years relevant experience in a Senior Manager / Team Lead capacity within the aviation industry and specifically with a VVIP operator and/or business aviation operator.
• Experience in managing an FBO or ground service activities in support of VVIP aircraft strongly preferred.
• Bachelor's Degree in Aviation Management, Airport Operations, or related field preferable.
• Possess extensive knowledge in industry best practice, and technical expertise.
• Proven track record in aircraft ramp services delivery in support of aircraft operations.
• Familiar with Emergency responsible procedures and plans
• Regulatory and Compliance awareness.

Application Closing Date
15th July, 2024.

Method of Application
Interested and qualified candidates should send their CV to: hrglobal@malaikair.com using the Job Title as the subject of the mail.