IT System Administrator at Lagoon Hospitals

Lagoon Hospitals has consistently been providing healthcare of international standards in Nigeria. Established in 1984 by Professor Emmanuel and Professor (Mrs.) Oyin Elebute, and commencing operations in 1986 as a provider of integrated healthcare services, Lagoon Hospitals is currently the largest private healthcare services Group in Nigeria with six healthcare facilities.

We are recruiting to fill the position below:

Job Title: IT System Administrator

Location: Lagos
Employment Type: Full-time

Job Description

• The job holder will play a key role in supporting our critical IT infrastructure, ensuring smooth operations and scalability across all our hospital locations.

Summary of Responsibilities

• Assist senior IT staff with the installation, configuration, and maintenance of Active Directory Services for user and group management.
• Support the virtualized environment by provisioning, configuring, and troubleshooting virtual machines.
• Assist with the management and maintenance of NAS storage solutions.
• Gain experience with both Microsoft Azure and AWS cloud services, including basic deployments and management tasks.
• Support the migration of on-premises workloads between multiple Cloud & Local Environments (Private cloud, Azure & On-premise) ensuring efficient and secure transitions.
• Participate in the maintenance and troubleshooting of LAN and WAN network infrastructure.
• Assist with endpoint administration tasks, including operating system deployments, patching, and configuration management.
• Provide first-line technical support to end-users via phone, email, and in-person assistance.
• Document IT procedures and troubleshoot user issues efficiently.
• Participate in the documentation and maintenance of a comprehensive infrastructure documentation library.
• Participate in system monitoring and maintain awareness of potential security threats.
• Assist with the implementation and enforcement of IT security policies.
• Communicate effectively with all stakeholders, including IT staff, department heads and hospital leadership where necessary

Key Performance Indicators/Performance Goals:

• Maintain a high user satisfaction rating through prompt and effective resolution of user issues.
• Contribute to achieving and maintaining high system uptime across all IT infrastructure components.
• Resolve user tickets within established timeframes.
• Maintain accurate and up-to-date IT documentation.
• Participate in maintaining a secure IT environment by following security protocols and reporting potential security breaches promptly.

Job Qualification

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• A+ and Network+ certifications preferred.
• A minimum of 2-3 years of experience in IT infrastructure, with a strong understanding of network concepts (LAN, WAN, TCP/IP)
• In-depth knowledge of enterprise resource planning (ERP) systems is a strong plus.
• Strong experience with Windows Server operating systems and Active Directory Domain Services.
• Experience with virtualization technologies (VMware, Hyper-V).

Core Competencies:

• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills with great attention to details
• Strong analytical, organizational, and multi-tasking skills
• Energetic, highly self-motivated, and able to work independently, efficiently and productively.

Application Closing Date
Not Specified.