Retail Sales Manager at WorQulture

WorQulture is an instructional design company specialized in developing systems, processes and learnings that encourage employee development and productivity.

We are recruiting to fill the position below:

Job Title: Retail Sales Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Working Hours: Monday - Saturday 9am - 7pm

Description 

• As the Sales Manager for our luxury home essential store, you will be responsible for leading a team of sales associates to achieve sales targets, deliver exceptional customer service, and enhance the overall customer experience. You will play a key role in developing and implementing sales strategies, training staff, and maintaining the high standards of our luxury brand.

Responsibilities

• Develop and execute sales strategies to meet and exceed store targets.
• Monitor sales performance metrics and analyze data to identify areas for improvement.
• Lead by example in driving personal and team sales performance.
• Recruit, train, and develop a high-performing sales team.
• Provide ongoing coaching, feedback, and performance evaluations.
• Foster a positive and motivating work environment.
• Ensure the team delivers an exceptional customer experience consistent with our luxury brand.
• Handle complex customer inquiries and resolve issues efficiently.
• Develop and maintain strong relationships with high-value customers.
• Oversee daily store operations, ensuring a smooth and efficient workflow.
• Manage inventory levels and coordinate with the purchasing team to ensure optimal stock levels.
• Maintain visual merchandising standards to enhance the store’s luxury appeal.
• Collaborate with the marketing team to plan and execute in-store events and promotions.
• Utilize CRM systems to track customer preferences and tailor marketing efforts.
• Stay updated on industry trends and competitor activities to inform sales strategies.
• Prepare regular sales reports and present insights to senior management.
• Conduct market research to understand customer needs and identify new sales opportunities.
• Utilize sales data to forecast trends and set realistic sales goals.

Qualifications

• Bachelor’s Degree in Business, Marketing, or related field preferred.
• Minimum of 3 years of experience in sales management, preferably in a luxury retail store
• Strong leadership and team management abilities.
• Excellent interpersonal and communication skills.
• Proven track record of achieving sales targets.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office Suite and CRM software.

Salary
N150,000 - N170,000 per month.

Application Closing Date
3rd July, 2024.