Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Co-creation Hub (CcHUB) Nigeria Job Recruitment (15 Positions)

Karbak Ventures Limited Internship & Exp. Job Recruitment (5 Positions)

Saro Agrosciences Limited Job Recruitment (3 Positions)

Secom Limited Job Recruitment (4 Positions)

Contec Global Agro Limited Job Recruitment (4 Positions)

Home Bargains Nigeria Limited Job Recruitment (3 Positions)

Harmony Sanitary Limited Job Recruitment (7 Positions)

West Africa Vocational Education (WAVE) Job Recruitment (4 Positions)

Dangote Group Job Recruitment (51 Positions)

Domeo Resources International (DRI) Job Recruitment (5 Positions)

Premium Human Resource Solution Job Recruitment (4 Positions)

Resource Intermediaries Limited (RIL) Job Recruitment (21 Positions)

Lifted Horizon Nigeria Limited Job Recruitment (3 Positions)

Xora Technologies Limited Job Recruitment (3 Positions)

Northlight HR Managers Job Recruitment (3 Positions)

Jaza Energy Job Recruitment (5 Positions)

Rosabon Financial Services (RFS) Limited Job Recruitment (8 Positions)

Save the Children Nigeria Job Recruitment (3 Positions)

Ascentech Services Limited Job Recruitment (18 Positions)

Mantrac Nigeria Limited Job Recruitment (3 Positions)

Daily Beverage Limited Job Recruitment (3 Positions)

Kartel Energy Job Recruitment (4 Positions)

Prince O J Global Services Limited Job Reruitment (4 Positions)

Software Business Solutions Consulting (SBSC) Job Recruitment (4 Positions)

Airtel Nigeria Mid-Career Professionals Application Programme (7 Positions)

Paras Energy & Natural Resources Development Limited Job Recruitment (8 Positions)

Tranter IT Infrastructure Services Limited (TITIS) Job Recruitment (4 Positions)

AA Rescue Nigeria Limited Job Recruitment (3 Positions)

The Economic Community of West African States (ECOWAS) Job Recruitment (20 Positions)

First Cardiology Consultants (FCC) Job Recruitment (4 Positions)

Tybtitx Services International Limited Job Recruitment (3 Positions)

Don Quester Consulting Job Recruitment (4 Positions)

Lagos State Teaching Service Commission (TESCOM) Job Recruitment

DMOT Enterprises Job Recruitment (3 Positions)

Compovine Technologies Limited Job Recruitment (4 Positions)

Eunisell Limited Graduate Trainee and Exp. Job Recruitment (4 Positions)

Amicon Consultant Job Recruitment (3 Positions)

Fast-growing Ink Manufacturing Company Job Recruitment (4 Positions)

Kloverharris Limited Entry-Level & Exp. Job Recruitment (3 Positions)

Vertex Realty Solutions Limited Job Recruitment (5 Positions)

Jomav Homes and Properties Job Recruitment (3 Positions)

T.O.N Corporate Services Job Recruitment (8 Positions)

Westfield Consulting Limited Job Recruitment (6 Positions)

Kennedia Consulting Limited Job Recruitment (5 Positions)

Unified Payment Services Limited Job Recruitment (21 Positions)

Independent Project Monitoring Company Limited (IPMC) Job Recruitment (3 Positions)

Maurice Xandra Solutions Limited Job Recruitment (4 Positions)

Craneburg Construction Company Job Recruitment (3 Positions)

Abia State Government Job Recruitment (33 Positions)

Royal Resource Management (RRM) Internship & Exp. Job Recruitment (13 Positions)


Customer Service Manager at a Telecommunications and Information Technology Company - Fadac Resources and Services Limited

Posted on Wed 26th Jun, 2024 - hotnigerianjobs.com --- (0 comments)


Fadac Resources and Services Limited - Our client is a Telecommunications and Information Technology company revolutionizing broadband access and solutions in emerging markets. They are engineers and problem-solvers working diligently to provide affordable, accessible, reliable broadband and technology solutions that cater to homes and businesses.

Due to expansion, they are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos
Employment Type: Full-time

Job Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Work with other team members to from other departments dedicated to the same client account to ensure the highest quality of service delivery and all client needs met
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Learn from complaints and use customer feedback to improve services.
  • Develop relationships with key stakeholders, including partners and key community groups.

Job Requirements

  • Candidates should possess B.Sc Degrees with 3 - 5 years relevant work experience in IT services industry
  • Capable of developing and improving our Customer Service approach, strategy and implementation
  • An analytical mind with attention to detail, with particular focus on qualitative data when reviewing performance.
  • The ability to use your own initiative, balance priorities and work with minimal supervision.
  • Self-motivated and passionate about improving the quality of customer service.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CVs to: susan.o@fadacresources.com using the Job Title as the subject of the mail.


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *