Customer Service Officer at Watolex Crown Integrated Services

Watolex Crown Integrated Services - Our client, an innovative logistics startup dedicated to transforming the transportation of goods both locally and globally. Specializing in land, air, and sea transport, the company offers a comprehensive range of services including freight forwarding, warehousing, last-mile delivery, and customs clearance. With a strong emphasis on leveraging technology for real-time tracking and route optimization, ensuring efficient and reliable service. Their mission is to revolutionize logistics by providing seamless, efficient, and responsible solutions, aiming to drive economic growth and global collaboration.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Officer will be responsible for promoting the company's logistics solutions online, engaging customers effectively, and ensuring high standards of customer service and satisfaction.

Responsibilities

• Develop and execute social media strategies aligned with organization's brand voice and values, showcasing our innovative logistics solutions.
• Foster smart customer relations through social media platforms, ensuring prompt and informative responses to inquiries and feedback about our logistics services.
• Generate engaging content that educates and informs our audience about logistics trends, services, and benefits, collaborating closely with the marketing manager for consistency
• Utilize technology for real-time tracking of customer sentiments and logistics updates, ensuring proactive customer service and issue resolution.
• Assist in planning and executing marketing campaigns that integrate social media initiatives to enhance brand visibility and customer engagement
• Stay updated on industry trends and competitor activities, providing insights to optimize social media strategies and customer service approaches.
• Track and analyze social media metrics and customer feedback to measure the effectiveness of campaigns and improve overall customer satisfaction and brand perception.

Requirements

• B.Sc Degree or equivalent. Additional certification or training in customer service or administration is a plus.
• 1-2 years of relevant experience in a customer service role, preferably within the logistics or related industry.
• General overview of customer service best practices.
• Excellent verbal and written communication skills in English, with the ability to professionally interact with customers and internal stakeholders.
• Strong computer skills, including proficiency in MS Office (Word, Excel, Outlook) and familiarity with social media platforms.
• Strong organizational skills with the ability to prioritize tasks, manage time effectively, and handle multiple responsibilities concurrently.
• Maintain a polished appearance, demonstrate high integrity, and uphold strict confidentiality in handling sensitive information.
• Exhibit exceptional customer service skills, showing patience, empathy, and the ability to remain composed under pressure.
• Working relationships with the marketing manager, adept at promoting brands online and fostering smart customer relations.

Application Closing Date
12th July, 2024.