Customer Care Officer at Waschepoint Laundry Limited

Waschepoint Laundry Limited is equipped with state-of-the-art facilities such as high-efficiency washers and dryers supported by advanced technology to make clean laundry less of a chore and an alteration unit manned by well-experienced tailors to tackle fabric faults. Our avant-garde facility has a cozy lounge, fully air-conditioned laundry rooms, do-it-yourself laundry service, coffee/juice bar, free Wi-Fi, and a spacious parking lot. Customers are sure to have an enjoyable and relaxed washing experience while they get their laundry done. We are known as the best Lagos Laundry and Dry cleaning company in Lekki

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Key Responsibilities

• Respond to customer inquiries, complaints, and requests via various channels (phone, social media) in a friendly, professional, and timely manner.
• Provide accurate information about products, services, policies, and procedures to assist customers with their inquiries.
• Process customer orders, ensuring accuracy in product selection, and pricing.
• Coordinate with relevant departments to ensure timely order fulfillment and delivery.
• Build and maintain strong customer relationships through active listening, empathy, and effective make appropriate recommendations to customers. communication.
• Identify customer needs, preferences, and feedback, and communicate relevant information to the appropriate teams to improve products, services, or processes.
• Accurately record and maintain customer information, interactions, and transactions in the company's customer relationship management (CRM) system or other designated databases.

Requirements
Education:

• Bachelor’s Degree in Business Administration, Communication or related field

Experience:

• Minimum of one (1) years relevant work experience
• Proven experience in any company

Skills:
Technical Skills:

• Proficiency in using the CRM system
• Communication and collaboration skills
• Experience with customer service software
• Data analysis and reporting skills
• Technical troubleshooting skills

Generic Skills:

• Communication skills
• Empathy and customer-focus skills
• Time management and prioritization
• Strong communication skills
• Problem-solving skills
• Ethical standards
• Strong teamwork skills

 Salary
N50,000 Monthly.

Application Closing Date
19th July, 2024.