Head of IT at Fidelity Bond Group Limited

At Fidelity Bond Group, our mission is to provide exceptional services and value to our clients across various sectors. We strive to exceed expectations, deliver innovative solutions, and foster long-term partnerships based on trust, integrity, and mutual success.

We are recruiting to fill the position below:

Job Title: Head of IT

Location: Lagos
Job type: Full-time

Overview

• We are seeking a dynamic and strategic Head of IT to lead our digital transformation initiatives and drive the implementation of our digital strategy.
• This role requires a forward-thinking leader who can build and manage a team of digital professionals, collaborate with executives, and ensure our digital initiatives align with the broader company objectives.

Key Responsibilities

• Develop and implement a digital strategy that aligns with the company's goals and objectives.
• Build and manage a team of digital professionals to execute the digital strategy.
• Collaborate with other executives to ensure digital initiatives are aligned with broader company objectives.
• Develop and manage digital product roadmaps, ensuring timely and budget-compliant execution.
• Oversee the development and deployment of digital marketing campaigns, including SEO and social media ad campaigns.
• Develop and manage digital customer experiences across all channels.
• Oversee the development and management of digital content.
• Develop and implement data analytics and reporting capabilities.
• Manage vendor relationships for digital products and services.
• Develop and manage digital security and privacy policies.
• Collaborate with the IT department to ensure digital systems are secure and reliable.
• Stay current with industry trends and emerging technologies to ensure the company is at the forefront of digital innovation.
• Oversee the development and management of e-commerce capabilities.
• Develop and manage social media strategies.
• Manage online reputation and customer reviews.
• Develop and manage digital customer service capabilities.
• Collaborate with HR to recruit and retain top digital talent.
• Manage budgets and allocate resources for digital initiatives.
• Develop and execute digital transformation plans for all areas of the company.
• Develop and maintain the company’s various websites, ensuring they are user-friendly, secure, and up-to-date.

Key Performance Indicators:

• Increase in website traffic and engagement.
• Increase in online sales or lead generation.
• Increase in customer satisfaction with digital experiences.
• Increase in social media engagement and followers.
• Increase in search engine rankings and organic search traffic.
• Improvement in click-through rates and conversion rates for social media ad campaigns.
• Reduction in customer complaints related to digital experiences.
• Increase in efficiency and productivity resulting from digital transformation initiatives.
• Reduction in costs related to digital initiatives.
• Increase in revenue resulting from digital initiatives.
• Increase in brand awareness resulting from digital initiatives.
• Increase in employee engagement and satisfaction related to digital initiatives.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related field; Master's degree preferred.
• Proven experience in a senior IT leadership role.
• Strong understanding of digital strategy, digital marketing, and digital customer experience.
• Excellent leadership and team management skills.
• Strong project management and organizational skills.
• Ability to collaborate with executives and other stakeholders.
• Excellent communication and interpersonal skills.
• Knowledge of data analytics and reporting tools.
• Up-to-date knowledge of industry trends and emerging technologies.

Application Closing Date
11th July, 2024.